Lucy Sj Luo work email
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Lucy Sj Luo personal email
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Professional: building great teams and customer experiences.Personal: lifelong learner, interested in understanding different perspectives.Skills: revenue and customer growth, international expansion, people and performance, venture capital, scaling operations, SaaS metrics, strategy, fundraising, and doing business in Asia-Pacific and Europe.Passed the bar in New Zealand, and am qualified to practice as a lawyer. On Twitter @lucysjl. If you are adding me on LinkedIn and we haven't spoken yet, please include a message on why you would like to connect - thank you!
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Chief Revenue Officer (Cro)Chameleon Creator Nov 2024 - PresentWellington, Wellington Region, NzChameleon Creator is a SaaS product that enables anyone to easily create modern learning for their colleagues and communities. Our customers include TikTok, Canva, ANZ, ASB, Country Road, Les Mills, NRL, Australian Football League, Tourism NZ, Chorus, and many large government organisations.As the CRO I am responsible for leading growth across marketing, sales, and customer success. -
Chief Operating OfficerChameleon Creator Jul 2023 - Nov 2024Wellington, Wellington Region, Nz"Canva for e-learning". Try it free here: https://www.chameleoncreator.com/ -
ConsultantOnboard Nz Apr 2023 - Sep 2023Auckland, Auckland, NzOnboard is building a pipeline of diverse and experienced tech leaders for start-up boards in New Zealand, through its board observer program.Working on a project to look into the current state of startup board governance in New Zealand. -
Director Of International GrowthFirst Aml Apr 2022 - Jan 2023Auckland, NzLeading our international expansion as we entered into Australia and the UK, and responsible for strategy and planning of further markets such as North America and Singapore. -
Chief Of StaffFirst Aml Feb 2021 - Jul 2022Auckland, NzDuring my time as Chief of Staff our revenue grew 6x, headcount grew 4x, we launched into 2 new markets, and raised a $30m Series B round. I was part of the Senior Leadership Team, and worked across the business to fill critical gaps as we were scaling up: revenue operations, sales management, customer success, international expansion, business planning and OKRs, fundraising, internal comms, legal, interim People & Culture. -
Strategic Operations ManagerFirst Aml Oct 2020 - Jan 2021Auckland, NzFirst AML is a SaaS company that automates the customer due diligence process for companies who are subject to anti-money laundering (AML) requirements. We work with financial institutions, law firms, real estate and accounting firms to help meet their ongoing compliance obligations. Clients include Movac, Blackbird Ventures, Ernst & Young, Minter Ellison Rudd Watts, Bayleys and CBRE.The company started in 2018, and I joined when we were 30-something people. My role is to help scale processes and people as we grow. -
Ondeck Chief Of Staff FellowshipOn Deck Aug 2021 - Oct 2022San Francisco, California, UsLearning how to be a better Chief of Staff with 80+ CoS from around the world at https://www.beondeck.com/chief-of-staff -
Customer Success & Business OperationsSurveymonkey Jun 2018 - May 2020San Mateo, California, UsUsabilla (acquired by SurveyMonkey) helps companies and brands to collect qualitative feedback across their digital channels, to create better online experiences for their customers. I joined Usabilla when it was a 120 person bootstrapped Dutch startup, and in 2019 we were acquired by SurveyMonkey, a publicly listed US company.My impact in Biz Ops - redefining our CS strategy to increase retention and customer experience, driving regional and cross-functional initiatives as Usabilla scaled, delivering workshops to improve team dynamics. Reported directly to the CEO.My CSM responsibilities - retaining and growing our key UK customers, such as Vodafone Group, Trainline, Funding Circle, Verizon, The Body Shop, as well as Nike and Booking.com globally. In charge of product training for all new employees (commonly heard feedback - "best session in Usabilla's onboarding program"). -
Investment AssociateMonk'S Hill Ventures Dec 2016 - Mar 2018Singapore, SgMonk's Hill Ventures is a VC firm investing into early stage tech companies across Southeast Asia's emerging markets. Started in 2014 by Peng T. Ong and Kuo-Yi Lim, the fund's investors include Temasek, Cisco, Telstra, and Yahoo Japan.+ met and evaluated over 1,200 startups from pre-launch to Series B stage, primarily in e-commerce, marketplaces, fintech, travel and B2B SaaS (my personal favourite).+ sourced our Series A investment into Asia's fastest-growing cybersecurity SaaS company Horangi, and advised the CEO for many months before we did the deal. Continued to work closely with the board post-investment.+ April - July 2017: seconded to portfolio company Ninja Van (logistics for e-commerce) to help with regional sales ops and analytics.+ sat as a Board Observer on 4 company boards. -
Investment AnalystMonk'S Hill Ventures Jun 2015 - Nov 2016Singapore, SgMy role: looking for and working with great entrepreneurs, research and analysis, deal execution, portfolio support, investor relations, community and content, hiring. Actively involved in growing the investment team and setting up processes.I was based in our Singapore office and regularly travelled to cover our nearby markets Malaysia, Indonesia, Vietnam, Thailand, Philippines and Hong Kong. -
Legal // Business DevelopmentSimmonds Stewart Jun 2014 - Jun 2015Wellington, NzSimmonds Stewart is a boutique corporate law firm focused on the technology sector, and half its clients are Southeast Asia tech companies and VCs (including Carousell, Grain, Storehub, 90seconds). It has also been recognised as the most innovative law firm in New Zealand.As a solicitor, I help founders on legal issues relevant to early stage tech companies e.g. the investment process, employees and equity (ESOP), co-founder agreements, website terms of use etc.I also do biz dev - producing content on legal/commercial matters relevant to tech companies, social media, organising events, and meeting interesting people. -
Business DevelopmentLightning Lab Mar 2014 - May 2014Lightning Lab is New Zealand's first accelerator for digital and technology start-ups. I did biz dev for the programme's 10 start-ups.
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SolicitorMinter Ellison Rudd Watts Sep 2012 - Feb 2014Auckland, NzMy first "real" job as a graduate. Worked in the corporate law team, headed by Cathy Quinn and Silvana Schenone. Experiences: IPO for Synlait Milk Ltd (NZX) and Dick Smith Electronics (ASX), legal due diligence for M&A, ongoing company/director governance issues including preparation of internal company policies, and legal set-up of overseas companies entering into New Zealand. -
Media InternAltius Culture Jul 2012 - Sep 2012Altius Culture is a start-up sports media agency based in Beijing, specialising in athlete management, sports consultancy and marketing, events, and entertainment.
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Language InstructorGoogle Jul 2012 - Aug 2012Mountain View, Ca, UsHelping Chinese software engineers with their conversational English, to prepare them for relocation to the Google US headquarters. -
Tutor For M.A.T.E.SThe University Of Auckland Mar 2009 - Jul 2011Auckland, NzThe MATES scheme was run by the University of Auckland, to support high school students from low-decile backgrounds. -
InternErnst & Young Jul 2008 - Feb 2010London, GbInterned for two summers and one winter while I was studying at university. -
TeacherDelhi Public School Nov 2007 - Feb 2008Spent a summer teaching English at a rural boarding school, and travelling around India.
Lucy Sj Luo Skills
Lucy Sj Luo Education Details
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Peking UniversityMandarin -
The Chinese University Of Hong KongLaw -
The University Of AucklandLaw And Finance
Frequently Asked Questions about Lucy Sj Luo
What company does Lucy Sj Luo work for?
Lucy Sj Luo works for Chameleon Creator
What is Lucy Sj Luo's role at the current company?
Lucy Sj Luo's current role is Chief Revenue Officer @ Chameleon Creator.
What is Lucy Sj Luo's email address?
Lucy Sj Luo's email address is lc****@****ail.com
What schools did Lucy Sj Luo attend?
Lucy Sj Luo attended Peking University, The Chinese University Of Hong Kong, The University Of Auckland.
What are some of Lucy Sj Luo's interests?
Lucy Sj Luo has interest in New Zealand, Education, Science And Technology, Music, Travel.
What skills is Lucy Sj Luo known for?
Lucy Sj Luo has skills like Entrepreneurship, Legal Writing, Start Ups, Corporate Law, Business Strategy, Management, Legal Research, Research, Finance, Human Rights, Business Development, Venture Capital.
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