Lucy Thomas Email & Phone Number

Knutsford, Gb

Heald Green, England, United Kingdom

Provide assistance to fundraising and communications staff with campaigns, events and administrative tasks.Ensure high level of accuracy when processing customer data, payments, compliance with GDPR and Financial legislation at all times.Liaise with multiple departments and senior stakeholders to produce weekly Executive brief and Volunteer newsletters.Demonstrate empathy and compassion when dealing with people who have experienced loss.Respond to high volumes of… Show more Provide assistance to fundraising and communications staff with campaigns, events and administrative tasks.Ensure high level of accuracy when processing customer data, payments, compliance with GDPR and Financial legislation at all times.Liaise with multiple departments and senior stakeholders to produce weekly Executive brief and Volunteer newsletters.Demonstrate empathy and compassion when dealing with people who have experienced loss.Respond to high volumes of phone and email queries in a timely manner.Update website with accurate data & content.Prioritise tasks & manage time effectively with a high level of autonomy. Show less

Sale Moor, Manchester, Uk

CQC Registered Manager.Responsible for all aspects of the day to day running of the Practice. Ensure all Patients receive the care they need, both NHS & Private, in a safe and genuinely warm environment. Financial accountably for P&L including payroll, equipment, controllable costs, building repairs and reward & recognition budgets.Effective Diary management including; emergency appointment provision, open days, patient finance options, managing referrals for… Show more CQC Registered Manager.Responsible for all aspects of the day to day running of the Practice. Ensure all Patients receive the care they need, both NHS & Private, in a safe and genuinely warm environment. Financial accountably for P&L including payroll, equipment, controllable costs, building repairs and reward & recognition budgets.Effective Diary management including; emergency appointment provision, open days, patient finance options, managing referrals for specialist treatment.Ensure compliance with all regulated bodies, company policies and procedures and training evidence such as CPD hours, Basic & Intermediate Life Support, First Aid training DBS checks ready for inspection at all times. Team management and leadership with tailored career development identified through 121’s and PDP's.Ensure Clinicians and employed team equipped with tools for the job, feel supported, engaged, and able offer the best Patient care within the industry. Continual development of my own skills within a new sector through training & resources offered by Bupa, as well as industry knowledge of UK Dentistry.Achievements: Improved Access to Practice, invested in clinical equipment, Surgery refit completed Oct 2023, recruited for PCO and developed Lead Nurse into role, Practice Manager of the Month awarded Oct 2022 and July-August 2023. NPS 84% 2023. Show less

Intu Trafford Centre, Manchester

Responsible for all aspects of store performance, people & guest experience. Lead by example & role model the Hotel Chocolat Values & Ethics. Additional responsibilities also include;May 2018-Aug 2018 Multi-Site Manager while simultaneously training both Store Manager & Assistant Manager of second site.May 2016-March 2019 Training Store for new Store Managers & Assistant Managers.Contributed to the redesign & content of the Training Stores Induction… Show more Responsible for all aspects of store performance, people & guest experience. Lead by example & role model the Hotel Chocolat Values & Ethics. Additional responsibilities also include;May 2018-Aug 2018 Multi-Site Manager while simultaneously training both Store Manager & Assistant Manager of second site.May 2016-March 2019 Training Store for new Store Managers & Assistant Managers.Contributed to the redesign & content of the Training Stores Induction Programme alongside HR & other selected Training Store peers. Mentoring & ongoing support to Store & Assistant Store Managers in their new roles, facilitated by the relationships built & continued during & after their time in training. 2017-2018 Area Support for District Manager’s annual leave including, but not limited to; communications, performance updates, collation, complaint investigation & resolution, support with/or escalation of specific store issues to senior management, feeding back & recognising success to the District & District Manager on return. 2015-2018 Retail Project Manager for new store openings; Manchester Market St, Cheshire Oaks, Belfast City Hall, Glasgow Buchanan St, & Beverley as well as additional support to other RPM’s sharing operational knowledge of the Critical Path completion when required. Worked alongside Facilities Department, Senior Project Manager, District Manager, Retail Estate Manager & third party suppliers.Also completed successful base store relocation & reopening in September 2015. 2014-2015 Northern District’s Monthly spending collation, analysis & feedback to District Manager alongside best practice & cost control shared to the area, wider business & senior management. Awards;*Winner of Best Specialist Store twice at Intu Retailer Awards, most recently for 2019.*Top ATV in District 4 years running.*Winner of Top Team in 2018 at Annual Company Awards. *Winner of Best New Manager, Top KPI’s, Top Sales V Ly & V Budget in 2012. Show less

Nottingham, United Kingdom

Selfridges Intu Trafford Centre

Responsible for Mens, Ladies & Formal Departments.

Intu Trafford Centre, Manchester

Seconded to support new store opening.

Selfridges, Manchester

Responsible for Men’s, Ladies & Formalwear departments including exceptional service, sales performance, recruitment, training & delivering all KPI’s, as well as reflecting the brand values of both Ted Baker & Selfridges simultaneously. Originally seconded for 2 weeks to support the Concession Manager, resulted in promotion to Womenswear Manager within 4 weeks & then overall Dual Site Manager within 6 months.Formalwear department added later due to success of concession… Show more Responsible for Men’s, Ladies & Formalwear departments including exceptional service, sales performance, recruitment, training & delivering all KPI’s, as well as reflecting the brand values of both Ted Baker & Selfridges simultaneously. Originally seconded for 2 weeks to support the Concession Manager, resulted in promotion to Womenswear Manager within 4 weeks & then overall Dual Site Manager within 6 months.Formalwear department added later due to success of concession performance & expanding range. Sales turnover increased to £1.2m during my time & was one of only 4 brands in this category within all Selfridges Concessions, resulting in refits & relocations to bigger Womenswear & Formal spaces. Show less

Manchester, United Kingdom

Opus One Bar Team Leader