As the Operations Manager, I'm in charge of managing material and human resources. There is a strong focus on project and product management as I work to constantly improve current processes and results.

I am the Customer Service Coordinator and Start-up Synchronizer. This is a many faceted role where I provide customer service and technical support to our customers. I provide support, help navigate our website and products, and assist with the onboarding of customers. Internally, I work with the team, contribute to the digital marketing efforts and execute on administrative tasks.

• Customer service representative responsible for communication across email and all social media platforms• Member of transition team for new ownership of Mud Hero• Responsible for website updates

• Travelled to different race venues across Canada during the 2019 season• Responsible for the creation and build-up of the kids' 3km obstacle course at each location• Oversaw operations on day of the race with the goal to provide a fun, safe, and challenging environment• Managed a team of volunteers who provided guidance along the race course• Responsible for children's and parents' customer satisfaction

• Provided food and beverage service to SGGCC members and their guests

• Tasks included gardening, painting, and other chores

• High volume stylish fast casual dining restaurant• Required ability to multitask and ensure excellent customer service