- Deliver a new redesigned home & trips experience on the Qantas App featuring customer’s key travel self servicing options, engagement of members & opportunities to explore - Facilitate workshops to understand business & technical requirements. Translate requirements to user stories and prepare & prioritise feature backlog for scrum team. - Collaborate with product, design, tech & delivery to make informed decisions to drive better experiences.

- Facilitate customer interviews (UX) and UI workshops to help design a better customer experience for the user- Write requirements, user stories, acceptance criteria and data mapping to deliver an iOS and Android mobile banking app using ReactNative across 2 week agile sprint cycles. - Run daily standups, sprint planning and retro for the mobile app team to plan and ensure delivery stays on track- Help conduct functional testing (QA) and facilitate demos with the business to sign off on UAT before releases.

Associate Consultant - Governance, Risk and Controls (6mths)Associate Business Analyst - Treasury & Finance Technology (6mths)Secondment at SocietyOne through Reinventure (6mths)

- Extract insights from customer interviews to create a customer journey map for Experience Cloud products - Redesign the enablement, customer on-boarding and customer care journeys to increase NPS scores - Lead the delivery and execution of 5+ internal enablement projects including university partnerships

- Implement strategies to expand to Melbourne, Hong Kong, Singapore, Shanghai and NY- Develop operational goals and organise promotional events and branding- Conduct 150+ interviews with students to select future participants - Partner with executive team to identify opportunities, develop plans and implement strategies - Manage a team of 12 facilitators to grow training programs and invest in personal development

- Utilise tools such as SAP and Success Factors to deliver successful technological HCM solutions to clients - Reduce the team's in progress tickets and problems - Design strategic solutions using waterfall implementation to implement and deliver projects

- Research competitors and report findings to directors- Design features to create website for the company utilising storyboards - Develop 2 website utilising Wordpress, integrating Zapier and Typeform emailing features.