Lucy Wu

Lucy Wu Email and Phone Number

Product Manager @ Qantas App @ Qantas
australia
Lucy Wu's Location
Australia, Australia
Lucy Wu's Contact Details

Lucy Wu personal email

About Lucy Wu

Passionate about the future of mobile and delivering great customer experiences. If you would like to chat contact me here: lucywu276@gmail.com

Lucy Wu's Current Company Details
Qantas

Qantas

View
Product Manager @ Qantas App
australia
Website:
qantas.com.au
Employees:
13698
Lucy Wu Work Experience Details
  • Qantas
    Digital Product Manager
    Qantas May 2024 - Present
  • Qantas
    Digital Business Analyst
    Qantas Mar 2022 - May 2024
    Sydney, New South Wales, Australia
    - Deliver a new redesigned home & trips experience on the Qantas App featuring customer’s key travel self servicing options, engagement of members & opportunities to explore - Facilitate workshops to understand business & technical requirements. Translate requirements to user stories and prepare & prioritise feature backlog for scrum team. - Collaborate with product, design, tech & delivery to make informed decisions to drive better experiences.
  • Societyone
    Digital Business Analyst
    Societyone Aug 2020 - Mar 2022
    Sydney, New South Wales, Australia
    - Facilitate customer interviews (UX) and UI workshops to help design a better customer experience for the user- Write requirements, user stories, acceptance criteria and data mapping to deliver an iOS and Android mobile banking app using ReactNative across 2 week agile sprint cycles. - Run daily standups, sprint planning and retro for the mobile app team to plan and ensure delivery stays on track- Help conduct functional testing (QA) and facilitate demos with the business to sign off on UAT before releases.
  • Westpac
    Group Technology Graduate
    Westpac Feb 2019 - Aug 2020
    Sydney, Australia
    Associate Consultant - Governance, Risk and Controls (6mths)Associate Business Analyst - Treasury & Finance Technology (6mths)Secondment at SocietyOne through Reinventure (6mths)
  • Adobe
    Customer Solutions Intern
    Adobe Jun 2018 - Dec 2018
    Sydney, Australia
    - Extract insights from customer interviews to create a customer journey map for Experience Cloud products - Redesign the enablement, customer on-boarding and customer care journeys to increase NPS scores - Lead the delivery and execution of 5+ internal enablement projects including university partnerships
  • Austern International
    Austern Global Young Leaders - Program Manager
    Austern International Feb 2017 - Jun 2018
    Sydney, Australia
    - Implement strategies to expand to Melbourne, Hong Kong, Singapore, Shanghai and NY- Develop operational goals and organise promotional events and branding- Conduct 150+ interviews with students to select future participants - Partner with executive team to identify opportunities, develop plans and implement strategies - Manage a team of 12 facilitators to grow training programs and invest in personal development
  • Deloitte Australia
    Enterprise Applications Consulting - Summer Vacationer
    Deloitte Australia Nov 2017 - Dec 2017
    - Utilise tools such as SAP and Success Factors to deliver successful technological HCM solutions to clients - Reduce the team's in progress tickets and problems - Design strategic solutions using waterfall implementation to implement and deliver projects
  • Blueegg
    User Experience (Ux Design) Intern
    Blueegg Oct 2016 - Apr 2017
    Sydney, Australia
    - Research competitors and report findings to directors- Design features to create website for the company utilising storyboards - Develop 2 website utilising Wordpress, integrating Zapier and Typeform emailing features.

Lucy Wu Skills

Leadership Teamwork Time Management Problem Solving Project Management Business Planning

Lucy Wu Education Details

  • Unsw Australia
    Bachelor Of Commerce / Information Systems (Bcom/Bis)
  • St George Girls High School
    St George Girls High School
    Higher School Certificate

Frequently Asked Questions about Lucy Wu

What company does Lucy Wu work for?

Lucy Wu works for Qantas

What is Lucy Wu's role at the current company?

Lucy Wu's current role is Product Manager @ Qantas App.

What is Lucy Wu's email address?

Lucy Wu's email address is lu****@****ail.com

What schools did Lucy Wu attend?

Lucy Wu attended Unsw Australia, St George Girls High School.

What are some of Lucy Wu's interests?

Lucy Wu has interest in Poverty Alleviation, Children, Civil Rights And Social Action.

What skills is Lucy Wu known for?

Lucy Wu has skills like Leadership, Teamwork, Time Management, Problem Solving, Project Management, Business Planning.

Who are Lucy Wu's colleagues?

Lucy Wu's colleagues are Greg Fletcher, Ceri Henderson, Paul Rogers, Dayna Vasquez, Carl Seaver, Jose Andrade, Janhavi Shenoy.

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