I Support users by:- Give resolution to Tier 3 Escalations in a timely manner.- Communicate directly to the user about the overall process.- Collaborate with Product Managers to work on user's pain points.- Evaluate room for improvement within the customer care company.I create a strong bond with Experts and understand their needs by:- Creating all educational material for Wix Experts.- Owning CC product knowledge and adjust knowledge-consumption to the need.- Training experts on product.- Analyzing traffic for training opportunities.- Working closely with Education Guild.- Creating & Updating KB articles.- Building education strategy and execute with L&D.- Understanding the effectiveness of each training and build a model for tracking training success.- Providing product updates.

- Build strong relationships with Wix users, and help guide them through their user journey- Analyze user behavior, content suitability, and relevance to determine their effect on user satisfaction- Work with other departments and product teams, and liaise with them about our users’ needs.- Representing user’s voice on Market team by performing blitz in order to identify possible gaps and prepare monthly reports analyzing data and drafting recommendations.- Trainer for customer care experts and content creator of educational material.- Graphic designer and content creator of monthly product newsletter.

Responsible for creation and execution of marketing strategies according to the company’s annual plans.Key Responsibilities:- Set marketing objectives aligning with commercial team- Researched and analyzed market trends and competitors to develop pricing strategies- Oversaw effectiveness of marketing campaigns by creating sales reports - Responsible for corporate communication- Established and managed marketing budget- Built relationship whit marketing/advertising agency

Managed the advertising agency assuring all projects were executed. Developed and executed all corporate events aligning with the increase of sales• Development of new products/ pricing/ packaging.• Created price promotion strategy.• Analysis of market research (competitor’s products/prices).• Support commercial directors through marketing activities to generate sales.• Prepared quarterly brand review of new products vs basic business.

Developed and executed marketing strategic plan.• Supported marketing project development under the direction of the Marketing Manager.• Proposed ideas, recommendations, and plans to contribute to the optimization of marketing strategies.• Scheduled promotional presentations and maintained an annual project calendar.• Monitored and evaluated marketing campaigns.• Coordinated and optimized any material concerning advertising and branding.• Support commercial director with marketing activities to generate sales.

Leading in the creation and execution of corporate events simultaneously designing corporate visuals for the campaigns.• Improved the brand of the company by redesigning the corporate image.• Created and executed the 1st corporate event.• Monitored and evaluated all marketing campaigns.• Support commercial director with marketing activities to generate sales.