Lucía Ortiz Email & Phone Number

Canada

Kitchener, Ontario, Canada

Kitchener, Ontario, Canada

• Coordinates event plan execution and coordinates activities of casual event staff• Acts as point of contact for external rental customers, or event partners• Assists vendors, crafters or sellers to support the successful execution of events/activations• Monitors staff during events• Communicates event instructions and/or customer needs to frontline event staff from Supervisor

Kitchener, Ontario, Canada

• Ensuring excellent levels of customer service• Unloading equipment and setting up event venues, including chairs and building stages• Adhering to event safety standards• Working under the instructions of an Operations Supervisor• Welcoming guests• Dispensing useful information to event-goers• Inspecting equipment for damage after use and checking it against an inventory list• Packing up equipment when the event is completed

Kitchener, Ontario, Canada

• Assist the Marketing & Events team in developing targeted marketing campaigns• Assist with administrative tasks to support the various outputs and requirements of marketing and communication projects. • Assist in development of external communications – company presentations, training programs, paper media, social media, website, etc.• Produce creative writing for print and digital applications to drive development of CSI’s campaigns and social media efforts• Edit & proofread external communications/marketing, ensuring all communication distributed to students and college are compliant with AODA• Assist in creation of content and posts for social media – Twitter, Instagram, Facebook, website, etc.• Assist with social media contest rewards, prizing, gift bags, etc.• Monitor CSI social media for accuracy-related to services, representation, activities, and updates• Revise college student guides and documents annually to ensure CSI is accurately represented• Ensure goals and targets for marketing & events are met as outlined in the annual CSI Marketing & Communications Plan

La Ceiba, Atlántida, Honduras

• Supervised day-to-day operations in the customer service department• Created effective customer service procedures, policies, and standards• Implemented an effective customer loyalty program• Delivering information about a company's offerings• Handling customer complaints

San Pedro Sula, Honduras

• Served as the public relations manager assistant at any given time• Developed press releases when necessary • Assisted with the integration of public relations campaigns across the company• Monitored all mentions and inquiries of clients to evaluate whether or not action had to be taken• Conducted interview assessment with potential clients to determine if they needed the company´s services• Served as the liaison between the company and clients to highlight the company services and products on a routine basis• Developed business agenda for foreign companies with Honduran companies• Reported new availability of training to customers according to their requirements and preferences• Assisted the Business Development Manager in the trade missions with foreign countries’ representatives

Postgraduate Degree, Graduate Certificate In Strategic Marketing Communications

Bachelor´S Degree, Bachelor´S In Communications And Advertising

Magna Cum Laude