Lucía Gallo Email & Phone Number

- Management of the digital communication strategy for a startup specialized in the use of AI and machine learning for high-impact social projects. Focus on climate change, urban development, and the agricultural sector. - Communication of projects carried out in collaboration with UNICEF, TECHO, IDB, Digital Public Goods Alliance, among others.Achieved a 360% growth in social media presence. Improved visibility among the target audience.

Deputy Manager of Complaints Management at Government Control Agency – Ministry of Security and Justice- Comprehensive management of complaints received through the Collaborative Management System of the City of Buenos Aires.- Continuous improvement of processes, response times, and quality: 99.9% of complaints addressed within 24 hours, and an 82% improvement in response time to citizens.- Creation and leadership of quality control procedures. Focus on data integrity, standardization, and process automation to optimize public services: more than 15 processes automated in R and centralized on three control dashboards.- Development of a project for the creation of an integrated system for complaint management.- Supervision of a team of 10 people: organizing group and individual training sessions and implementing strategic task reorganization. Sustained decrease in reported issues during complaint management.

Innovation Park Project - Ministry of Economic Development- Conducted ad hoc research to provide recommendations to the executive body. Focus on emerging technologies, innovation ecosystems, science and technology parks, capital investment, entrepreneurship, among others.- Coordination of projects with internal and external GCBA areas: smart-city solutions, strategic location of stakeholders in the Park, among others.

Gran Buenos Aires, Argentina

Market research and competitive intelligence efforts for the company.Managed databases and generated insights on innovation and digital transformation in the FMCG industry.Responsible for reporting and creating digital content for internal and external audience.Participation in IT projects.

- Responsible for the creation of digital content of the company. Main topics: blockchain ecosystem, industry trends, bitcoin and fintech.- Creation and publication of weekly Newsletter (in English and Spanish)

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Diplomatura En Ciencia De Datos En R

Master In Public Policy

Minor in Economic Development. My thesis, titled "Decentralized Digital Identity and Government: Towards New Models of Data Governance.

Machine Learning: From Data To Decisions

Luego de haber realizado exitosamente el curso "Leading Digital Transformation" dictado por el MIT, fui seleccionada para la segunda etapa.

Leading Digital Transformation

Curso realizado mediante la beca de la Fundación Santander. Se centra en temas de liderazgo en la transformación digital y tecnologí.

International Exchange

Bachelor Degree In History, History, 8,48

Full scholarship to pursue a Bachelor's degree in History as the 2nd prize winner of the university's annual research papers contest.