Derek L.

Derek L. Email and Phone Number

Derek L.'s Location
Shenyang, Liaoning, China, China
Derek L.'s Contact Details

Derek L. work email

Derek L. personal email

n/a
About Derek L.

-Familiar and suitable for operational module of international hotel management group and professionally implement service standards as per SOP。-20 years hotel working and management experiences (8 years overseas' study and working background), 17 years international brand hotel management experiences, following the life attitude of hard-working, be honest, and growth stably.-Strong team spirit and sense of cooperation, with leadership of building and leading the high morale, high cohesion, believing, and effective teams with strong executive power. -Strong awareness of sales increase, and constantly implement promotion policies and flexible pricing strategy system and lead team to actively complete various operation and management indicators while actively promoting the maximization of the hotel revenue.-Good occupation moral integrity, high sense of responsibilities, professionalism working attitude.-Good communication and coordination skills, excellent customer service sense with results driven.-Management experiences in brand of Marriott, Wanda, Starwood, Kempinski, Intercontinental hotel management groups.-Fluent in both Chinese and English, listening, speaking, reading, writing and translation.

Derek L.'s Current Company Details
Greenland Hotel And Tourism Group

Greenland Hotel And Tourism Group

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General Manager
Derek L. Work Experience Details
  • Greenland Hotel And Tourism Group
    General Manager
    Greenland Hotel And Tourism Group Aug 2020 - Present
    中国 四川省 绵阳
  • Greenland Hotel And Tourism Group
    Executive Assistant Manager
    Greenland Hotel And Tourism Group May 2019 - Aug 2020
    Nanchang, Jiangxi, China
    As the supporting part of the 450,000㎡ overall project of Nanchang Greenland International Expo Centre, Primus Hotel Nanchang International Expo City will join hands with the Celebration Park to create a high-end exhibition & hotel complex for guests with convenient transportation. The hotel has 407 warm and elegant guest rooms and 45-225㎡ comfortable space.2 large banquet halls with no columns of 2600 ㎡, in addition to the PRIMUS Grand Ballroom & International Hall, 26 meeting rooms of varying sizes are located on the first to third floor of the hotel.Large space of foyer hall can be used to display all kinds of equipment with holding up to 2000 people at the same time.Plus 3 F&B outlets and 1 bar.
  • Swisstouches Hotels & Resorts
    Executive Assistant Manager (Pre-Opening 475 Rooms)
    Swisstouches Hotels & Resorts May 2018 - Apr 2019
    Shananxi
    Pre-opening and Post-opening for a total 100,000 square meters, it features 475 contemporary luxurious guest rooms, 7 Restaurant and Bars, a spacious Spa as well as a Swisstouches Meeting center (20,000 square meters) is the ideal location for all types of events in Ankang. *Grand opening at 10th/Feb/2019. *Departments in charged are rewarded as the best Swisstouches Pre-opening Team of the year 2018 -Established pre-opening critical path and weekly tracking;-Completed FFE/HOE selection process;-Defects checking to accomplish to brand standard;-Set up and updates SOP/P&P, create standard of system, and revised amenity level;-Leading and monitoring the related departments training with the advanced mindset of "operation" in the pre-opening period;-Details plan and selection for "VIP Butler Team"/MOD check list/Simulation plan/Trail Run
  • Kempinski Hotels
    Director Of Rooms (363 Rooms)
    Kempinski Hotels Apr 2017 - Apr 2018
    Taiyuan
    Kempinski Hotel Taiyuan boasts 363 elegant rooms and suites designed in a contemporary style, and offers a wide range of multi-functional meeting and event rooms in order to meet the different needs of our guests-ranging in size from 50 sq. m to 1,000 sq. m, the Great China Ballroom, the Kempinski Ballroom and 14 other conference areas and boardrooms can accommodate a variety of meetings and events. Total up to 2766 square meters meeting and event venues are equipped with state-of-the-art audio-visual equipment and feature either natural daylight or modern lighting systems.Kempinski The Spa is a journey inspired by the European cycle of the seasons. Drawing on the elemental wisdom of nature, the treatments both invoke and restore the body’s natural equilibrium. The facilities are designed to ensure that guests not only get to experience a range of results driven treatments and professional spa products, but also to achieve internal well-being.Main Achievements:1. 2017 GSS Ranking No.2 in Kempinski group (GSS respond rate increased by 61.75%, Index increased by 13.7%); Rooms margin-80.2%2. Transportation revenue for 2017 over the budget by 32.54% (over LY 172.46%)Laundry revenue for 2017 over budget 95.71% (over LY 161.09%)Upselling revenue 2017 lift up ADR 1.2%;SPA/HC revenue over the LY 2016Seasonal Product Sales: Rice Dumpling Sales achieved the target revenue; Moon Cake Sales over the target 130%;3. Carry on the internal cross training in each FO, HSKP and SPA to achieve the team member capable to do the multi-tasks, and enhance the comprehensive service capacity and cohesion, solidarity of the whole team; Year 2017 KEES increase by 1.2% compare with year 2016;
  • Starwood Hotels & Resorts Worldwide, Inc.
    Acting Director Of Rooms (In Charge Of Rooms Division- 384 Keys)
    Starwood Hotels & Resorts Worldwide, Inc. Jun 2016 - Mar 2017
    Chongqing
    381 guest rooms and over sized suites are luxurious with familiar Sheraton touches everywhere, including the signature Sheraton Signature Bed to ensure a good night's sleep. The signature 80-square-meter Premier Room are unique with stunning views of the Yangtze. An extensive range of 14 meeting rooms totaling 2,256 square meters of space caters to even the largest event.Achievements:1. Guest Service: GEI yearly score over the set up target in 2016, yearly to March of ranking on GSS in 2017 listed as top 20 among Sheraton brand in Asia Pacific; Year 2016 qualified enrollments over the last year 10% (over the target 4%); room cleaning index reached 97% (over last year 1%); online score increased to 4.60.2. Revenue Driven: Seasonal Products-all selling targets of Moon Cake/ Christmas Tickets/ New Year Hampers were over achieved with historical records; Profit margin of rooms division-achieved over 82%; Fitness Center yearly revenue over last year by 5% in 20163. Starvoice in 2016 over last year 2%
  • Wanda Hotels & Resorts
    Fom/Acting Director Of Rooms
    Wanda Hotels & Resorts Sep 2013 - May 2016
    Shenyang & Lanzhou
    FOM Shenyang Vista (Sep, 2013-Jan, 2015)ADOR Lanzhou Vista (Feb, 2015-May, 2016)Achievements:Shenyang Vista (298 Rooms):1. Through the effective internal cross training and closed motivation-achieved all targets as per assigned. Listed top positioning on ratio rate over the target of Wanda Club Enrollments in 2013/2014;2. Year 2014 GEI performance Top 3 among all Wanda brands, Top 1 in Vista brand;3. Achieved the target on Brand Standard in 2013/2014;Lanzhou Vista (304 Rooms):1. Year 2015 Brand Standard-Top 5 among all Wanda self-managed hotels; Year 2015 GEI average score-93; Rooms margin was over 82%; 2. Health Club—through the flexible/varied promotions over the year 2015 budget by 403% ; 3. Laundry--through the active/varied expansion of outside laundry business actions to increase laundry revenue by 127%; 4. Through the front office up-selling training program to increase the Hotel Occ and ADR stably; 5. Carry on the internal cross training between FO and HSKP to achieve the team member's capability to do the multi-tasks, and enhance the comprehensive service capacity and cohesion, solidarity of the whole team.

Derek L. Skills

Front Office Pre Opening Hotels Hotel Management Hospitality Management Guest Service Management Customer Satisfaction Rooms Division Concierge Services Hospitality Industry Banquets Opera Hospitality Food And Beverage Leadership Micros Yield Management Property Management Systems Revenue Analysis Resorts Pre Opening Experience Opening Hotels Onq Hotel Booking Fine Dining Restaurants Catering Restaurant Management Training Management Customer Service Rooms Division Management

Derek L. Education Details

Frequently Asked Questions about Derek L.

What company does Derek L. work for?

Derek L. works for Greenland Hotel And Tourism Group

What is Derek L.'s role at the current company?

Derek L.'s current role is General Manager.

What is Derek L.'s email address?

Derek L.'s email address is de****@****els.com

What schools did Derek L. attend?

Derek L. attended Central Queensland University, Sydney Business And Travel Acadamy.

What skills is Derek L. known for?

Derek L. has skills like Front Office, Pre Opening, Hotels, Hotel Management, Hospitality Management, Guest Service Management, Customer Satisfaction, Rooms Division, Concierge Services, Hospitality Industry, Banquets, Opera.

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