Ludja Mitchell Email & Phone Number

• Provide outstanding customer service for patients, answering billing questions and resolving issues while following up on Patient Accounts in accordance with third-party regulations.
• Determine appropriate solutions for patient and insurance agent inquiries and follow up as needed, maintaining accurate files and logs for patient and insurance phone calls.
• Demonstrate great teamwork skills by collaborating with other department team members to provide the best overall customer experience.
• Manage and address customer inquiries promptly and accurately according to billing procedures.

• Acted as Manager on Duty, supervising store opening and closing procedures, cash register functions, and inventory and merchandise management.
• Successfully performed financial planning and budgeting, vendor negotiations, and accounting activities.
• Managed customer relations, ensuring each customer received first-class service and support by utilizing exceptional interpersonal skills.
• Oversaw employee onboarding processes, including interviewing, hiring, and new employee orientations.

• Utilized EMR software, Clinicsource, and Quicken Finance software to perform billing and patient data entry.
• Recorded and entered demographics/patient data, filled out documentation, and completed database backups.
• Readily identified suspicious activity and prevented fraud by refusing to register suspicious information.
• Performed customer service activities and collaborated with the team to resolve issues as needed.

• Greeted and welcomed guests and handled all incoming phone calls promptly and courteously.

Certificate In Medical Office Management: Billing

Certificate In Office Support

Certificate In Data Entry

Master Of Business Administration - Mba, Human Resources

Bachelor'S Degree, Business Administration