Ludja Mitchell Email & Phone Number

• Provide outstanding customer service for patients, answering billing questions and resolving issues while following up on Patient Accounts in accordance with third-party regulations.• Determine appropriate solutions for patient and insurance agent inquiries and follow up as needed, maintaining accurate files and logs for patient and insurance phone calls.• Demonstrate great teamwork skills by collaborating with other department team members to provide the best overall customer experience.• Manage and address customer inquiries promptly and accurately according to billing procedures.

• Acted as Manager on Duty, supervising store opening and closing procedures, cash register functions, and inventory and merchandise management. • Successfully performed financial planning and budgeting, vendor negotiations, and accounting activities.• Managed customer relations, ensuring each customer received first-class service and support by utilizing exceptional interpersonal skills.• Oversaw employee onboarding processes, including interviewing, hiring, and new employee orientations.

• Utilized EMR software, Clinicsource, and Quicken Finance software to perform billing and patient data entry.• Recorded and entered demographics/patient data, filled out documentation, and completed database backups.• Readily identified suspicious activity and prevented fraud by refusing to register suspicious information.• Performed customer service activities and collaborated with the team to resolve issues as needed.

• Greeted and welcomed guests and handled all incoming phone calls promptly and courteously.

Certificate In Medical Office Management: Billing

Certificate In Office Support

Certificate In Data Entry

Master Of Business Administration - Mba, Human Resources

Bachelor'S Degree, Business Administration