• Budgeting• Planning and carrying out renovations• Gardening projects• Child care and education• Meal planning, baking and cooking• Creating schedules and routines• Cleaning

• prepared and implemented age-appropriate educational activities in German for three- and four-year-old children for both indoor and outdoor environments• performed written observations of key children during both adult-led and child-led activities in order to assess their stage of development, their strengths, and areas to progress

• Translation of web content from English into German, German into Swedish, English into Swedish, Swedish into German. • Common content: Mostly commercial interior design websites.• Regular client: Wayfair GmbH (Germany)

As a relocation consultant, I ensured my clients'• settling in process to the South Oxfordshire region is smoothly coordinated;• requirements were managed effectively and both personal and professional relocation needs were met;• I effectively communicated with authorities and banks, landlords, suppliers and other agents in order to secure the most efficient service for the client;• I introduced my clients to the local facilities and services in the new area

• Administered support calls for a data management software over the phone as well as using the RightNow CX Suite (support tracking system).• Responsible for weekend rota, made sure staff was constantly available at 24/7 support centre• Analyzed incoming calls and assigning them to the correct specialist team.• Gathered appropriate information from customers and business partners regarding their calls to facilitate the progress and in order to shorten response times.• Interviewed prospective employees - checking their language skills• Trained new employees

• Completed requests made by the local IT teams for employees at Total UK, Germany and France.• Managed the access to software, shared mailboxes and shared drives by applying the necessary changes in the Active Directory, Lotus Notes and the System Centre Collaboration Manager.• Responsible for account creations in Active Directory for Windows XP and Windows Vista.• Registered requests by selecting the correct workflows in the ITSM software in order to assign certain tasks to collaborating teams.• Contacted customers and local IT directly in case of missing information, i.e. batch numbers or correct folder names.• Processed incidents and complaints relating to customer requests.

• Responsible for processing applications for new members and partners by providing quick and efficient service for order placements over the phone for clients across Europe and informing them about the status of their accounts.• Ensured that all purchases went smoothly and contacted the customers if payments were not successful or if their bank details were not correct.• Proof-read the German and Swedish marketing documents, letters, e-mails and brochures and reported issues with the web site functionality for the marketing department.• Worked closely with the accounts department and with colleagues in the warehouse, to effectively help customers with refunds and lost shipments.

• Reported monthly analyses, updated budgets, forecasts and ratios to measure costs and productivity to the management group of a housing association. • Worked together with colleagues to investigate budget holders’ inquiries. • Improved existing models of regular reports in MS Excel using macros and Visual Basic.• Contributed to the production of the monthly accounts.• Responsible for business transactions and reconciling the bank accounts.• Registered rent payments in the accounts receivable.

• Primary product support for ERP system (SAP Business One), which included written communication in English, German and Swedish, as well as phone conversations and web-based conferences with SAP business partners and customers.• Suggested solutions in line with consumer needs relating to the financial and banking modules of the application, using MS SQL and testing business processes in the software.• Participated in the development and implementation of tests and comparisons between different versions of the applications in three different international projects involving work with the development department.• Investigated improvements of the application and communicated with the development department.• Worked as a link between my local colleagues and the development support department as part of the ”Experts on the Floor” team.• Trained colleagues in the new version of the application and supervised new team members.