Ludmy Paiva

Ludmy Paiva Email and Phone Number

Senior Customer Success Manager @ N.Rich
Spain
Ludmy Paiva's Location
Barcelona, Catalonia, Spain, Spain
Ludmy Paiva's Contact Details

Ludmy Paiva personal email

About Ludmy Paiva

With 20 years of experience in marketing and sales at big tech companies like Yahoo!, Twitter, and Facebook, I am an ACC-certified Coach by the ICF, holding a Master’s degree in Leadership, Emotional Intelligence, and Coaching from EAE Business School in Madrid, as well as training in Executive Coaching from NYU. Currently, I work with HR teams, supporting them in hiring and developing global, diverse, and remote teams.My passion is helping leaders develop their emotional intelligence, leading with empathy, clarity, and effectiveness. In my work, I focus on essential skills such as self-awareness, communication, influence, relationship management, and conflict resolution, empowering leaders to build more engaged teams and achieve concrete results in their organizations.If you want to lead with tangible results, develop your team in a healthy way, and have a clear vision and mission, feel free to reach out to me for a conversation!__________________________________________________________________________________________Com 20 anos de experiência em marketing e comercial em big techs como Yahoo!, Twitter e Facebook, sou Coach ACC certificada pela ICF, com um Master em Liderança, Inteligência Emocional e Coaching pela EAE Business School em Madrid e formação em Executive Coaching pela NYU. Atualmente, trabalho com times de RH, apoiando-os na contratação e desenvolvimento de equipes globais, diversas e remotas.Minha paixão é ajudar líderes a desenvolverem sua inteligência emocional, liderando com empatia, clareza e eficácia. No meu trabalho, foco em habilidades essenciais como autoconsciência, comunicação, influência, gestão de relacionamentos e resolução de conflitos, capacitando líderes a criar equipes mais engajadas e alcançar resultados concretos em suas organizações.Se você quer liderar gerando resultados tangíveis, desenvolvendo sua equipe de maneira saudável, com uma visão e missão claras, me escreva para conversarmos!

Ludmy Paiva's Current Company Details
N.Rich

N.Rich

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Senior Customer Success Manager
Spain
Website:
nrich.io
Employees:
124
Ludmy Paiva Work Experience Details
  • N.Rich
    Senior Customer Success Manager
    N.Rich
    Spain
  • Deel
    Customer Success Manager
    Deel
    Brazil
  • Omnipresent
    Customer Success Manager
    Omnipresent Jun 2024 - Present
    Remote
    Benefiting from our own platform as a global remote-first company, we offer freedom. Your team can now be anywhere, and we're here to assist every step of the way. In my role at Omnipresent, I offer:- Strategic Support: Develop and implement tailored international hiring strategies, assisting with strategic planning and execution to mitigate risks effectively.- Compliance and HR: Ensure compliance with all applicable laws and regulations, connecting clients with a network of HR experts and managing global workforce challenges.- Education and Training: Provide comprehensive training on Omnipresent's products and services, offering customized programs on HR and compliance to empower workforce success.
  • Kardia
    Founder
    Kardia Sep 2023 - Present
    Barcelona, Catalunha, Espanha
    With over 18 years of experience in marketing and sales within companies like Yahoo!, Twitter, BlaBlaCar, and Facebook, my corporate journey has granted me a profound understanding of the importance of self-awareness and emotional intelligence for leaders, teams, and businesses.These skills have proven vital, especially for women navigating constant challenges in the workforce.Kardia was born within me in 2017 when I took the lead on projects aimed at empowering women. This involved empowering workshops and development initiatives for entrepreneurs across Latin America, co-founding women's committees within the companies I've worked for, and conducting personal and professional development events and workshops in Brazil and Europe.These experiences unveiled my passion for guiding transformation processes and the professional development of women.To enhance my skills in facilitation and human development, I pursued a Master's in Leadership, Emotional Intelligence, and Coaching at EAE Business School in Madrid, and a certification in Executive Coaching at NYU. I deeply believe that self-awareness, in itself, is a revolution that becomes even more powerful when shared. Kardia is a space to explore your potential, overcome obstacles, and effectively achieve your goals. Our purpose is to pave the path that takes you from where you are now to exactly where you aspire to be in your career.
  • Adyen
    Senior Account Manager Iberia
    Adyen Jan 2023 - Sep 2023
    Madri, Comunidade De Madrid, Espanha
  • Adyen
    Am Academy Manager
    Adyen Jun 2022 - Dec 2022
    Global
    - Program Design & Implementation: designing and implementing tailored programs for diverse audiences, covering soft skills and processes.- Training Coordination: coordinating training sessions online and across offices to ensure accessibility and engagement.- Global Knowledge Community Cultivation: cultivating a global knowledge-sharing community within the account management team.- Global Representation & Alignment: serving as the global ambassador, ensuring alignment with broader organizational goals.- Scalability Enhancement: enhancing scalability through strategic measures for seamless expansion and participation.
  • Adyen
    Account Manager
    Adyen Sep 2019 - Jun 2022
    Madrid Y Alrededores, España
    - Relationship Management: Throughout my tenure, I excelled in relationship management, cultivating robust connections with customers and adeptly navigating their organizations to align both external and internal stakeholders. Notably, I successfully built a global network within Adyen, seamlessly collaborating across diverse cultures and time zones.- Commercial Acumen and Target Achievement: I consistently surpassed strategic and financial targets for assigned accounts, maintaining a success rate above 90%.- Strategic Consultation and Brand Positioning: As a strategic consultant, I delivered expertise, education, and insightful payment guidance to customers. I strategically positioned Adyen as a trusted partner, leveraging data to craft compelling narratives that resonated with clients.- Project Management: My responsibilities extended to project management, where I effectively prioritized and executed both short and long-term projects across multiple accounts, managing varying timelines with precision.- Leadership in Commercial Team Training: I took the initiative to develop, structure, and execute a local Onboarding project and a Coaching Program aimed at nurturing the company's talents. This initiative contributed significantly to the growth and development of our commercial team.
  • Facebook
    Marketing Manager Latam
    Facebook Mar 2017 - Nov 2018
    São Paulo E Região, Brasil
    - Team Leadership: Led a team of professionals across Latin America overseeing the marketing strategy for the #SheMeansBusiness initiative, aimed at empowering female entrepreneurs by fostering a supportive ecosystem and providing educational guidance. - Marketing Strategy: Spearheaded a robust marketing approach focused on enhancing brand recognition and trust among Small and Medium Businesses (SMBs). Leveraged Facebook and Instagram ads to boost business growth, generate revenue, and create job opportunities.- Collaborated cross-functionally to devise and execute a comprehensive plan aligned with our objectives.- Directed the implementation of our brand content strategy, ensuring engagement within our target audience.- Managed diverse programs and activations, utilizing effective strategies for successful outcomes.- Developed and executed a communication strategy to align messaging with key stakeholders.- Implemented a detailed measurement strategy, analyzing data to guide future initiatives.- Oversaw vendor management, defining scopes and managing budgets for optimal partnerships and results.
  • Blablacar
    Marketing Communication Manager
    Blablacar Oct 2015 - Feb 2017
    São Paulo E Região, Brasil
    - Integral member of the inaugural Brazilian team, achieving nearly 2MM user acquisitions in two years.- Team Building and Leadership: Hired and developed the Marketing Communications team, managing a diverse group of professionals. Played a pivotal role in structuring the team for growth, focusing on skill development and strategic alignment with corporate goals.• Directed marketing strategies, campaign executions, and budget management, fueling significant KPIs and business expansion.• Facilitated new product feature launches with global teams, conducted thorough market analysis for strategic campaign insights, and managed end-to-end brand campaign development with advertising agencies.
  • Skai
    Account Manager
    Skai Aug 2014 - Sep 2015
    São Paulo Y Alrededores, Brasil
    - Education & Trainings: Oversee all aspects of client utilization of the Skai Omnichannel platform, offering initial and continuous training to enable effective platform leverage. - Client Retention & Growth: Support the client service practice to drive retention and foster new business growth while identifying opportunities for Skai.- Implementation Assistance: Assist clients in basic implementation and usage of Skai products to ensure seamless integration and utilization.- Cross-Functional Collaboration: Collaborate closely with product development, sales, and sales engineers to drive platform innovation and capitalize on market opportunities.- Strategic Solutions: Provide tailored business-applied solutions and strategic recommendations to optimize client strategies and practices across both platforms.- Platform Enhancement & Growth: Collaborate with broader Skai and Kenshoo teams to identify growth opportunities and drive platform enhancements for optimal client success.
  • Ims Internet Media Services
    Twitter Account Manager
    Ims Internet Media Services Apr 2013 - Dec 2013
    Argentina
    - Engaging with top-tier advertisers including Coca-Cola, Nike, P&G, Levi's, Mastercard, and Pepsi. Understanding their objectives, recommending best practices, and devising impactful campaigns.- Cultivating collaborative business alliances between Twitter, clients, and their marketing agencies, fostering robust relationships that drive success.- Crafting consultative sales presentations that vividly illustrate the potential of Twitter’s advertising products in connecting with consumers.- Guiding advertisers in building and executing high-impact campaigns while ensuring comprehensive measurement of results.- Mentoring and nurturing new team members, contributing to Twitter's growth trajectory through shared knowledge and expertise.
  • Minube.Com
    Country Manager Brasil - Minube.Com
    Minube.Com Aug 2011 - Mar 2013
    Madrid, Spain
    Minube is a Madrid-based travel-planning start-up that aims to help travelers plan their entire trip with a single search. • Manage all brand communications through digital channels• Build the online community• International development strategies • Business development in Brasil
  • Entertainment One
    Marketing Analyst
    Entertainment One Jan 2010 - Dec 2010
    • Working with a creative agency across key disciplines (packaging, media, advertising, PR, social media & promotions).• Communication and events:Set up Premiere/press conferences.• Support strategic planning.• Develop and manage media relations.• Analyze competitors strategic planning.• Use of GFK system.
  • Paramount Pictures
    Intern - Marketing Home Video
    Paramount Pictures Jul 2009 - Oct 2009
    • Assist Product manager with marketing reports • Develop DVD and Blu-ray packaging - in coordination with the team in Los Angeles. • Sell support (POP and POS merchandising).• Assist on Market Analysis.
  • Warner Bros.
    Intern- Marketing Theatrical
    Warner Bros. Mar 2009 - Jul 2009
    • Responsible for the approval of creative materials in coordination with the London office. • Public relations with the exhibitors (cinema chains) and presentation of promotional proposals.• Assist on the development of communication and promotion strategies.
  • Basf
    Trainee: New Business Opportunities
    Basf Aug 2007 - Feb 2008
    • Assist the internal consultants on projects of BASF Group in South America.• Development of market research material.• Support the organization of events, workshops, conferences and seminars.• Help on the mapping of external consultants that could be used as suppliers for the BASF Group.
  • Yahoo! Search Marketing
    Customer Service -Yahoo Search Marketing
    Yahoo! Search Marketing Mar 2006 - Sep 2006
    • Support customers in the campaign management.• Create relevant ad campaigns that maximize client´s ROI• Proactively provide smart client research and industry specific information. • Support Yahoo Answers launching in Brazil

Ludmy Paiva Skills

Portuguese Native English Spanish Speaking Marketing Communications Social Media Marketing Communication New Business Development Social Media Sales Sem Community Development Public Relations Account Management Online Advertising Twitter Social Skills Advertising Negotiation International Development Publicidade Spanish Publicidade Online Marketing De Motor De Busca Marketing Social Digital Marketing Vendas Espanhol Marketing Digital Marketing Marketing Online Marketing Strategy Desenvolvimento Empresarial

Ludmy Paiva Education Details

Frequently Asked Questions about Ludmy Paiva

What company does Ludmy Paiva work for?

Ludmy Paiva works for N.rich

What is Ludmy Paiva's role at the current company?

Ludmy Paiva's current role is Senior Customer Success Manager.

What is Ludmy Paiva's email address?

Ludmy Paiva's email address is lu****@****car.com

What schools did Ludmy Paiva attend?

Ludmy Paiva attended New York University, Eae Business School, Istituto Europeo Di Design - Ied São Paulo, Escola Superior De Propaganda E Marketing, Universidad Complutense De Madrid, Universidade Presbiteriana Mackenzie.

What skills is Ludmy Paiva known for?

Ludmy Paiva has skills like Portuguese Native, English, Spanish Speaking, Marketing Communications, Social Media Marketing, Communication, New Business Development, Social Media, Sales, Sem, Community Development, Public Relations.

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