Ludvig Falkman Email & Phone Number

Stockholm, Sverige

Responsibilities included overseeing our service systems, such as Salesforce, with focus on implementing new features. Managing projects related to efficiency improvement and KPI enhancements, engaging with stakeholders, and collaborating closely with our parent company, Delivery Hero. Utilizing analytics for budget optimization and driving increased profitability.

Stockholm, Sverige

I was responsible for leading a team of 20-25 employees, prioritizing their needs to ensure the delivery of world-class service to end-consumers. This involved conducting daily and weekly KPI follow-ups, as well as monthly 1:1s and yearly performance reviews. Additionally, I actively participated in various projects as a department representative, with a specific focus on technical integrations and systems.

Stockholm, Sverige

As a Shift Leader, my main focus was on managing the daily division of labor, training new agents, addressing inquiries, and resolving more complex issues.

Stockholm, Sverige

As a Customer Service Agent, my primary responsibility was to provide assistance to end-consumers who reached out to foodora regarding various concerns, including login difficulties, payment issues, missing items, and delayed deliveries.

During my four years in the TV, film, and advertising industry, I had the opportunity to be involved in over 230 productions, primarily in front of the camera as a model or actor.

During my time at Gröna Lund, my role as an entrance host during the summer seasons primarily involved optimizing the logistics of entrance queues, especially on concert evenings. Additionally, I warmly welcomed and bid farewell to guests, provided information about pricing, tickets, and the park itself, and most importantly, ensured that all emergency exits were clear and accessible.During the Halloween weeks, my focus shifted to managing queues within the park, aiming to minimize wait times and keep emergency exits unobstructed. This required a high level of personal responsibility and creativity to maintain efficient queue systems.In the winter seasons, specifically during Tyrol's Christmas Table, my responsibilities shifted to welcoming guests outside the entrance and ensuring they entered the restaurant at their designated time slot.

Stockholm, Sverige

I had the responsibility of ensuring that 858 households received their newspapers and advertising leaflets in their mailboxes.

Education record

Education record

Education record