Brian Ludwigson Email & Phone Number

New York, New York, United States

⭐️Leadership Team⭐️ Second-in-command of the firm under the CEO; responsible for co-leading the successful implementation of corporate vision, values and strategy. As the Senior Project Manager for SOHO Solutions, I develop and manage all aspects of the firm's project engagements from planning, external vendor relationships, communications, resources.

Glendale, New York

• Provide empowerment and direction to the team so that project tasks are coordinated for scope control, quality control, communication management, risk management and escalations
• Increase profitability on projects by 15% through the creation of new budgeting, planning and standardization strategies
• Manage an average of 80 projects annually and 18 projects concurrently with an average of 2-4 direct reports per project

Greater New York City Area

Greater New York City Area

• About IT²:IT² is an IT Managed Services firm that believes that technology works differently for every business model. We love technology, but our passion is finding creative tech solutions in ways that empower our.
• Implemented automated Mac management software, which helped reduce total team utilization by over 50% and led to a 25% decrease in turnaround time of critical projects.
• Proactively took initiatives to provide permanent working solutions to current and potential client issues, resulting in a 30% decrease of repetitive tickets.
• Educated clients on relevant technologies by creating newsletters and knowledgebase articles, which helped to reduce overall enquiry tickets by 40%.
• Discovered pain points within clients’ organization and manage the vetting process for vendors, resulting in a 50% reduction in vendor cost.
• Administrate changes within servers, Active Directory, security polices, Microsoft Exchange, VPN, firewalls, endpoint protection, VOIP phones and copiers.

Greater New York City Area

• About BLS International Services:An acknowledged leader in the provision of Government to Citizen (G-to-C) services, BLS International Services Limited has earned itself an impeccable reputation for setting benchmarks.
• Administered the deployment of new systems and services, the creation of IT vendor contracts, and the development of policies and initiatives.
• Created new services, which increased Value-Added Services revenues by 80%, decreased application process time by 50%, and improved customer satisfaction ratings.
• Liaised with Indian and Danish Embassy to ensure IT contractual obligations are met.
• Managed workstations, cameras and VOIP phones to ensure security and stabilization.
• Responsible for beta testing software and modules for glitches and recommend appropriate changes to board of directors.

Astoria, NY

• Led a team within the retail organization with direct accountability for the performance of the technology department, ensuring a profitable, efficient and effective sales operation.
• Managed the priorities of tech department and lead the execution of operational tasks.
• Coached the tech department to inspire strong internal growth and a positive competitive environment that surpassed company goals and drive overall sales.
• Assessed business-to-consumer and business-to-business needs and offer a full technology solution that meets or exceeds their expectations.

Queens, NY

• Ensured that daily IT services are effectively and efficiently delivered to clients by communicating with in-store technicians and management.
• Supervised sales associates to ensure policies and procedures are in correspondence with daily operations.
• Independently provided various basic and advanced IT services at clients’ premises and recommended additional solutions, tailored towards the clients’ needs.
• Self-managed in the decision-making and scheduling process of on-site tech services.

Queens, NY

• Facilitated repairs of the hardware, peripherals, software, and associated services of computer systems.
• Performed basic and advanced technical system diagnostics and upgrades of various types of technology.
• Exhibited superior sales and service skills in all interactions and communications with customers, associates and management.
• Assessed customers’ needs and offered complete solutions of various products and services.
• Sell products and services which provide total solution for customers
• Improve customer satisfaction and sales

Queens, NY

• Provided copying, printing, laminating, folding, stamp making, and UPS services
• Took customer orders and fulfilled them in a guaranteed turnaround time
• Demonstrated excellent communication, telephone and register/cash-handling skills
• Engaged in exceptional teamwork among coworkers

Bachelor Of Business Administration, Corporate Finance, 3.833

Activities and Societies: Honors SocietyConsecutively selected for Dean's list achievement by exceeding prominent standards.

Bachelor Of Arts, Accounting, 3.833

Consecutively selected for Dean's list achievement by exceeding prominent standards.