With over four years of BPO experience as a Customer Service Representative, I specialize in insurance verification, claims submission, payment processing, and handling claims denials, while ensuring full HIPAA compliance. Additionally, I have over a year of experience as a Virtual Assistant in a U.S.-based mental health clinic. My expertise includes scheduling appointments, managing clinicians' calendars to avoid double-booking, and maintaining accurate patient records using basic Excel skills. I combine strong organizational, communication, and problem-solving abilities to deliver high-quality service in both healthcare and customer support settings.Let's work together! 😉