Lue Ebrahim Email & Phone Number

Johannesburg Metropolitan Area

- Client relationship Management: actively build and maintain strong relationships with key corporate clients and travel agents.- Sales Leadership: Drive revenue growth by identifying upselling opportunities, contract negotiations and implementing strategic sales initiatives.- Market and trend analysis: Staying up to date with industry trends, competitor activities and market changes to maintain a competitive advantage.- Contract negotiations: Negotiate terms and conditions with both existing and new clients to ensure a mutually beneficial agreement is reached.- Performance/KPI Metrics: Utilising KPI's set out by the company to measure continuous performance and providing feedback to management on portfolio and personal progress.- Forecasting: Conduct sales forecasting by means of reports to establish business strategies and resources are aligned.- Communication: Present complex concepts and proposals to clients in a clear manner to get their buy in.-Forming of relationships with internal teams to ensure customer experiences seamless service delivery which exceeds expectations.

City Of Johannesburg, Gauteng, South Africa

- Liaising with customers telephonically and email to provide telecoms solutions to match their needs.- Provide training to new account managers.- Activating and processing of new mobile contracts and upgrades.- Account Queries and Management- Increase revenue through upselling and customer retention.- Weekly reporting to regional and mobile support manager.- Sales and Marketing of new products or services to existingcustomer base- Conducting needs analysis on any new potential customer

Johannesburg Area, South Africa

Client relationship building and maintenance by ensuringregular meetings are scheduled with key stakeholders within theorganization.- Rate negotiations and increases on an annual basis percorporate customer.- Partaking in tenders and RFP’s- Understanding of rental and market trends- Monthly/quarterly reviews with decision makers to discussrevenue, trend analysis and propose service solutions- Facilitating and partaking in customer events (golf/supplierdays)- Compiling of MIS reports- Active prospecting and new business sourcing.- Needs analysis on new business prospects and existingcorporate clients.- Actively track budgets/targets daily- Ensuring all rentals are invoiced and closed off in time eachmonth.- Assist in bookings and vehicle sourcing.- Ensuring company information profiles are kept up to date.- Identifying and managing potential problems/escalationswithin the customer base with appropriate resolutions.- Ensure that contracted SLA’s are met.- Generate weekly and monthly feedback reports on all newbusiness prospects, growth opportunities within existing accounts,risks that could affect the business.- Monthly report on up and down traders as well as dormantaccounts- Submission of pricelist expiry through excel on a monthly basis.- Following up with customers to assess satisfaction and resolveany service issues or concerns.

Or Tambo International Airport

Monitor Net Promoter Score and assist in meeting NPS targets and providing ways to do so. Assisting with corporate and VIP check outs. Meet and greet corporate groups. Measure rental agent’s productivity. Compile monthly commission spreadsheet for walk in rentals. Investigate rental queries and providing feedback. Respond to queries/complaints posted on Social media. Monitoring of daily reservations and ensuring payment methods are in place especially for corporates. Monitor walk in rentals that may not adhere to ISO 9001 policies. Banning of problem renters (blacklist) Allocating of vehicles for Platinum card holders. Liaising with depot to ensure the right mix of vehicles is sent to cover rentals. Ensuring depot is aware of return vehicle numbers in order for car park space to be cleared. Ensuring discipline code is followed by staff reporting to me. Basic training and induction of new rental agents, where needed. Compiling a weekly report of vehicle issues that may have occurred Monthly recon on money obtained due to illegal parking on our premises Monthly report on unsigned claims as a result of car park attendants missing damages on vehicle termination and taking corrective action against staff. Weekly reporting on rentals with insufficient deposits. Monthly branch petty cash claim to finance department.

Johannesburg Metropolitan Area

- Vehicle and reservation manifest at the start of every shift- Daily vehicle service due report- Ensuring all PC’s, printers and license scanners are in workingcondition- Petty cash handover and ensuring spend and all moneyreceived balances- Daily license disc expiry reports and ensuring vehicles havevalid license discs- Random checks on rental agreements to ensure that correctinformation is captured at time of rental check out.- Respond to queries and complaints from all platforms within 24hours- Answering of calls and assisting with reservations- Ensuring staff adhere to company policies- Fleet check is done per shift and all available vehicles VS rentalcheck outs are accounted for- Establish and encourage open and professional relationshipswith teams members

- Determining corporate travellers needs and suggesting suitable travel plans- Quote on suitable travel itineraries or packages- Confirming flights/accommodation/car rental bookings with suppliers or by using the GDS- Provide customer with information regarding travel insurance, visa requirements and passports- Compile detailed itineraries for international travel- Invoicing and processing costs customer will occur- Reissue or changing of flight tickets via the GDS- Quarterly or annual meetings/reviews with corporate customers

Weekends onlyInventory control- Restocking of jewellery or watches when sold.- Fitting of watch batteries- Replacement and shortening of watch straps.- Liaising with suppliers for repairs on jewellery or watches- Ensuring repairs are received within a decent time frame andnotifying customer of progress.

Education record

Higher National Diploma, Business Administration And Management, General, Nqf5

Education record