Communicated with individuals/teams in the program to ensure high quality and timely expedition of customer requests;Updated customer records;Troubleshooted, researched and analyzed customer problems with installation, billing, service upgrades/downgrades and disconnects;Conduct needs-based selling by using probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs;Maintain broad knowledge of products, pricing, promotions… Show more Communicated with individuals/teams in the program to ensure high quality and timely expedition of customer requests;Updated customer records;Troubleshooted, researched and analyzed customer problems with installation, billing, service upgrades/downgrades and disconnects;Conduct needs-based selling by using probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs;Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.; Establishing first contact with unengaged dealerships. Communicate persuasively to establish 1st contact with unengaged non-GM dealerships and build a relationship with OnStar;Review dealership performance;root cause dealer performance issues; Influenced dealers to install or modify a processes to correct performance issues Show less

Educated and Counseled clients by telephone and/or in the clinic on designated days or by appointment, Received a caseload of participants and made routine periodic contacts with all clients assigned or referred, Provided basic information and support to new mothers or other interested individuals as appropriate, including benefits of breastfeeding, overcoming common barriers, and how to get a good start breastfeeding. Helped clients prevent and manage common concerns or refers to consultants… Show more Educated and Counseled clients by telephone and/or in the clinic on designated days or by appointment, Received a caseload of participants and made routine periodic contacts with all clients assigned or referred, Provided basic information and support to new mothers or other interested individuals as appropriate, including benefits of breastfeeding, overcoming common barriers, and how to get a good start breastfeeding. Helped clients prevent and manage common concerns or refers to consultants as needed, Kept information strictly confidential and follows state and local agency policy on confidentiality, Maintained accurate records of all contacts made with participants and submits productivity data to supervisor as required, Referred clients to available resources including, Attended and assisted with classes and conferences/workshops as appropriate, Assisted with staff in promoting through special projects and duties as assigned, Worked with other peer counselors as directed.- Created and implemented monthly group session and presentation- Exceeded annual goal for active participants by .08%- Constructed and maintained file system, reducing response time by 12.6% Show less

Promote and execute marketing and development/fundraising. social marketing; help develop promotional materials; assist with event organization, preparation, and events themselves. Assist with daily duties as they relate to daily duties of marketing/development such as data entry, copying, filing, faxing, responding to requests for information, phone inquiries; making in-person and telephone contacts for event planning and development.

02/2010 – 11/2010 Customer Service Representative Answered phones and responded to customer requests, Provided customers with product and service information. Transferred customer calls to appropriate staff, Identified, researched, and resolved customer issues, Follow-up on customer inquires not immediately resolved, Completed call logs and reports, Researched billing issues, Researched misapplied payments, Recognized, documented and alerted the supervisor of trends in customer calls… Show more 02/2010 – 11/2010 Customer Service Representative Answered phones and responded to customer requests, Provided customers with product and service information. Transferred customer calls to appropriate staff, Identified, researched, and resolved customer issues, Follow-up on customer inquires not immediately resolved, Completed call logs and reports, Researched billing issues, Researched misapplied payments, Recognized, documented and alerted the supervisor of trends in customer calls. Processed payments and explained billing- Exceeded monthly average handle time goal by 28% or more. Show less

Arranged conferences, meetings and appointments on premises, Maintained calendar and scheduling, Maintained client and employee databases, Prepared and composed correspondence, memos, presentations and agendas, Provided courteous, professional and personalized service at all times, Strong customer service, teamwork, and interpersonal skills, Exceptional refined and professional communication, presentation and mannerisms Great ability to multi-task while maintaining close attention to detail… Show more Arranged conferences, meetings and appointments on premises, Maintained calendar and scheduling, Maintained client and employee databases, Prepared and composed correspondence, memos, presentations and agendas, Provided courteous, professional and personalized service at all times, Strong customer service, teamwork, and interpersonal skills, Exceptional refined and professional communication, presentation and mannerisms Great ability to multi-task while maintaining close attention to detail, Thorough knowledge about school events and schedules, Helped train administrative staff, Adhered to regulatory, departmental and company policies- Re-organized File system to ensure 100% compliance rate- Surpassed quarterly communication goal by 25% twice- Constructed training plan for new staff members- Collaborated to centralize the customer database for easy retrieval of information- Demonstrated excellent abilities in customer orientation by assisting the marketing department in promotional activities and campaigns Show less

Arranged conferences, meetings and appointments on premises, Maintained calendar and scheduling, Maintained client and employee databases, Prepared and composed correspondence, memos, presentations and agendas, Provided courteous, professional and personalized service at all times, answering phone calls, providing preliminary information to customers, maintaining databases and filing systems, coordinating appointments and meetings and managing correspondence; negotiating with suppliers… Show more Arranged conferences, meetings and appointments on premises, Maintained calendar and scheduling, Maintained client and employee databases, Prepared and composed correspondence, memos, presentations and agendas, Provided courteous, professional and personalized service at all times, answering phone calls, providing preliminary information to customers, maintaining databases and filing systems, coordinating appointments and meetings and managing correspondence; negotiating with suppliers, purchasing supplies, training new staff members; event planning and coordination; scheduling travel arrangements; Manage miscellaneous executive administrative activities- Simplified communication system- Achieved appreciation letter for arranging team meeting-Reduced file retrieval time by 30% by developing & employing an electronic filing system-Attained the title of Best Employee 2005 & 2006 following excellent customer feedback for providing outstanding tier one services Show less