Immediate Superior & Team: Reported to SIGNAL Director. Worked in a team of 6.• Provided administrative support to the SIGNAL Director, Joint Board of Studies and other committees.• Provide on-site support to students and other space users.• Administer SIGNAL contacts and leads database.• Administer travel and accommondation arragement for SIGNAL staff.• Organising marketing and recruitment activities, and organize birthdays and celebrations for students.• Provide financial and contract administration as required.• Be the on-site first point of contact for visitors and enquiries.• Provide departmental ordering, including stationary, equipment and document printing.

Immediate Superior & Team: Reported to International Operations Coordinator. Worked in a team of 20.• Worked in the International Relationships Office (IRO) and obtained an understanding of international student application processes and learnt about the role and usefulness of international student recruitment agents.• Researched how to measure the performance of international student recruitment agents by interviewing the Director and recruiters in the IRO and reading secondary online data.• Measured international student recruitment agent performances in India, China and Malaysia including application numbers and conversion rates by gathering information from the data management system and using Excel Pivot Tables to analyse the data.• Assisted international recruiters in the Christchurch College of English (CCEL) welcoming ceremony by answering queries face-to-face and organising logistics for the event.

Immediate Superior & Team: Reported to International Partnerships Coordinator and International Operations Coordinator. Worked in teams ranging in size from 5 to 20.• Provided phone and email support in English and Mandarin for Chinese and Malaysian students with incomplete applications, conditional offers and full offers by answering queries and solving problems.• Led short-term exchange students from China to participate in outdoor activities such as Christchurch city tours and tours near Christchurch.• Organised extracurricular activities such as board games and karaoke for students.• Provided support for students by answering questions and solving problems face-to-face.• Aided enrolling students by checking documentation and visa details.

Immediate Superior & Team: Reported to Department Manager. Worked in a team of 25.• Taught geography to more than 300 high school students in after-school classes. 67% of students improved significantly, received zero complaints and received 100% teacher rating from 95% of students.• Edited 12 textbooks for internal teachers with a 99.99% accuracy in final versions.• Operated online social media platforms - WeChat and Weibo, and provided dynamic analytics reports. Selected the content to be posted on the social media platforms and took photos of events and added captions before posting on social media.• Communicated with parents and students face-to-face and by phone, giving them feedback on weak areas and offering ways to improve and then encouraged the parents and students to sign up for further study.• Participated in teaching seminars to learn and share ideas.

Immediate Superior & Team: Reported to School Manager. Worked in a team of 50.• Performed administrative duties such as photocopying and preparing teaching materials.• Assisted teachers in class and students with homework.• Communicated with students’ parents by phone to provide progress reports and updates.• Performed data entry by entering students’ grades into the database and analysed student grade data to assess students’ academic levels.• Performed phone marketing by calling potential students to encourage them to sign up.