- Customer Loyalty and Customer Relationship Management- Coordinate communication between front of the house and back of the house staff (Kitchen, Floor and Bar)- Managing and storing vendors’ contracts and invoices- Prepare shift schedules- Assist employee teams to provide excellent customer service- Organize events during International congress (MIPIM, Cannes Film Festival, Cannes Lions, etc.)- Process payroll for all restaurant staff- Attend managers meeting- Accomplish PnL targets

- Acting as the point of reference for customers and providing high-quality detailed service- Check-in / Check-out - Understand customer’s needs and provide them with personalized solutions- Use of Opera (software)- Answer guests’ questions promptly and ensure that any complaints regarding services are handled effectively- Giving the right image of the hotel- Arranging events and transportation services; designing excursions and customized itineraries around the country; booking restaurant reservations and more

- Supervise front of house staff during breakfast service- Assist the General Manager in the training and development of the food and beverage team- Supervise buffet station for food set up- Accommodate any special requests made by a guest or offer appropriate alternatives- Greet and seat guests at appropriate tables in a timely manner. Ensure quality control of menus with regard to cleanliness and appearance.- Responsible for stocking, taking inventory of all related orders

- Be fully conversant with every beverages served at the pool and to provide explanationsas requested- Use of Micros (software)- Handle the welcome of arriving guests and their seating- Manage the logistics of the pool - Assist the pool manager and organized various events- Manage the billing procedure - Collate information and feedback while attending all staff briefings before each service

Waiter at Celeste Restaurant - Michelin Star Restaurant

Royal Beach Hotel, Tel-Aviv, Israel. 6 months: Head Waiter - Breakfast6 months: Head Waiter - Pool