• Led a team of seven employees. Defining the team’s strategy in close cooperation with the unit’s head. Responsible for day-to-day business as well as the development of the team. Achieving high service-levels.• Managed the implementation of a business project management system. Consulted with affected units on the needs, defining the modeling standards and supervision of the customizing of the deployed software.• Managed the establishment of a call-center. Creating and defining technical, organizational and personnel matters. Negotiating with the workers’ council on use of logged data. Defining processes, including the reporting system. Hiring staff.• Negotiated successfully various frame contracts with service companies. Design corresponding in-house business processes. Control and update of terms and processes according to actual use of these services.• Responsible to coordinate and control key-users to compile the user’s guide of a newly implemented and customized SAP R/3 system. Defining, setting up, and controlling the process to secure an extensive and sound documentation.• Provided outstanding customer service for a telecommunication company. Regular product and communication trainings. Earned excellent ratings.• Excellent command of English thanks to a one-year study visit to the Copenhagen University’s Department of Political Science. Classes, examinations and entire day-to-day communication were in English language.Specialties: Organizational development, people leader and encouragerIT application implementation as demanded by the organization specialistLong-tern, strategic view and thinking