Helena Lu Email & Phone Number

- Takes immediate action when confronted with a problem or when made aware of a situation- Knowledge of both Waterfall and Agile methodologies- Recognizes issues, problems, or opportunities and determines whether action is needed.-Clearly communicate project status and critical path, priorities, issues, choices, solutions and changes in the project plan to.

Waltham, MA

• Support students and staff at the front desk and on the phone with various computer issues
• Troubleshooting basic computer problems and reimaging
• Diagnose hardware and software issues

Waltham, MA

• Supervise the office and support eight staff members with scheduling and appointments
• Aid students with any questions regarding the campus, orientation and the shuttle bus
• Awarded Employee of the Year for 2011-2012 and 2012-2013

Braintree, MA

• Migrating System Requests from Access 2003/2010 to Task Manager
• Developed and implemented workflows, project plan, 20+ documentations, and training sessions
• Helped transitioning over 60+ IT staff to the new database by providing them with an extensive smooth training.
• Worked with 200+ business users throughout the transition process

Waltham, MA

• Updating and organizing client management database, data entries, and general office duties
• Continuous education and research in the ethics & compliance field

Boston, MA

• Conducting research on how Ziptip utilizes social networking to gain users and encourage usage
• Researching the target market to implement the mobile application

Bachelor'S Degree

Education record