Fitwell Consultant, Supervisor & Lead Supervisor
• Improve workflow efficiency by managing coworkers and delegating tasks to ensure the safety of all patrons, upkeep equipment, and enforce UCLA recreation/COVID-19 policies• Provide customer service to over 300+ patrons a day via phone calls and on-site• Increase online traffic by directing customers to the UCLA recreation website and mobile app while navigating/troubleshooting various inquiries• Oversee more than 100 programs and coordinated the gym usage of over 50 clubs per week