Lui Shahid Email & Phone Number

Raleigh-Durham, North Carolina Area

Lui has the pleasure of supporting a wonderful team of leaders and talented software engineers as the office manager offering services such as:● administrating inbound phone calls● receive and direct visitors and clients for meetings● clerical duties; photocopying, fax and mailing● maintain electronic and hard copy filing system● prepare documents including correspondence, reports, drafts, memos and emails● schedule and coordinate travel arrangements for team members and management● schedule and coordinate company hosted events● check and verify source documents; invoices, receipts, computer printouts● allocate and post financial transaction details to subsidiary books● transfer data to general ledger● reconcile and balance all accounts● collate and analyze account data and generate financial reports● prepare checks, payments and bank deposits● prepare and process payroll & 401k contributions● handle all administrative duties related to company sponsored 401k plan● maintain complete filing system to support financial records● prepare and file 1099s● employee on-boarding and off-boarding● maintain complete electronic and physical filing system of all employee/contractor documents● implement and maintain workplace improvement plans

Raleigh-Durham, North Carolina Area

Serve both internal management and external customers on order fulfillment, processing, and returns. Customer satisfaction is critical to establish brand name and build a strong loyal base.Service offering - ● fielding customer calls and in-person meetings ● with prompt response to customer inquiries● manage and resolve customer concerns● provide pricing and delivery information● perform customer verification● establish new customer accounts● process orders, forms, applications and requests● record keeping of customer interactions and transactions● record details of inquiries, comments and complaints● prepare and distribute customer activity reports● maintain customer databases● provide feedback on the efficiency of the customer service process