I serve as the first point of contact for end users at MROH, providing technical support for everyone. I work closely with teams in the United States, such as Flightstar, Northstate, and MROH Dallas, assisting internal collaborators and offering help wherever it's needed.

I provide technical support from the service desk, mainly assisting MROH Dallas, Flightstar in Jacksonville, and Northstate in North Carolina as part of an outsourcing team. I handle technical issues efficiently, manage databases to maintain performance and security, administer users and groups in Active Directory, set up VPNs for secure connections, and manage Office 365 licenses. I also perform computer maintenance to keep everything running smoothly.