Luigi Gonçalves Silva Email & Phone Number

Santo André, Sp, Br

São Paulo, São Paulo, Brasil

Working at Yalo, I have the amazing opportunity to collaborate with an international team as a Jr. IT Helpdesk Technician, performing the following duties:Assisting users with access and other technical problems, from password resets to providing software support.Managing and maintaining the company's devices, both MAC and Windows, ensuring that all computers are up to date and functioning properly.Configuring and managing user accounts, groups, and security policies in Google Workspace, ensuring compliance with best security practices.Keeping detailed records of problems and solutions, creating a knowledge base that can be used by the entire team.Providing training and guidance to users to improve their skills and increase efficiency in using the company's technological resources.Using remote support tools to resolve issues for users who are not physically present in the office.Working closely with other departments to understand their needs and provide appropriate technical support.

São Bernardo Do Campo, São Paulo, Brazil

After being promoted, I continued to work on Volkswagen's servers. I documented change processes in accordance with the ITIL methodology, managed critical environments on Windows/Linux platforms, and resolved incidents while keeping technical documentation up to date. I collaborated on projects and provided support to external teams. I ensured system availability through IT contingency testing.

São Bernardo Do Campo, São Paulo, Brasil

Working at the first level of incidents for Volkswagen's servers, I performed various tasks, including creating and managing change processes according to the ITIL methodology. I was also responsible for administering and managing critical and highly available environments on Windows/Linux platforms, as well as resolving incidents and implementing changes, creating and maintaining technical documentation for an updated knowledge base. I assisted project teams during project definition and implementation, and I also monitored infrastructure teams from contracted providers during incident resolution. Lastly, I conducted tests of IT contingency plans to ensure system availability.

Bacharelado Em Análise E Desenvolvimentos De Sistemas

The course in Systems Analysis and Development is an important field in information technology, focusing on the design, development.

Técnico, Mecatrônica

It is the course that trains the professional who works in the design, execution, installation, and maintenance of automated machinery.