Luigi Gonçalves Silva Email & Phone Number

Santo André, SP, BR

São Paulo, São Paulo, Brasil

Working at Yalo, I have the amazing opportunity to collaborate with an international team as a Jr. IT Helpdesk Technician, performing the following duties:Assisting users with access and other technical problems, from password resets to providing software support.Managing and maintaining the company's devices, both MAC and Windows, ensuring that all.

São Bernardo Do Campo, São Paulo, Brazil

After being promoted, I continued to work on Volkswagen's servers. I documented change processes in accordance with the ITIL methodology, managed critical environments on Windows/Linux platforms, and resolved incidents while keeping technical documentation up to date. I collaborated on projects and provided support to external teams. I ensured system.

São Bernardo Do Campo, São Paulo, Brasil

Working at the first level of incidents for Volkswagen's servers, I performed various tasks, including creating and managing change processes according to the ITIL methodology. I was also responsible for administering and managing critical and highly available environments on Windows/Linux platforms, as well as resolving incidents and implementing changes.

Bacharelado Em Análise E Desenvolvimentos De Sistemas

The course in Systems Analysis and Development is an important field in information technology, focusing on the design, development, and.

Técnico, Mecatrônica

It is the course that trains the professional who works in the design, execution, installation, and maintenance of automated machinery and.