Luigi Donzelli Email & Phone Number

Milan Area, Italy

After 22 years within the IT department I launched myself in a new professional challenging position into the Marketing department to manage:I launched myself in a new professional challenging position to manage:• Content Offer definition: definition of Fastweb contents selling proposition for wireline & Mobile services: From the concept to the definition of products for new customers in terms of partnership definition with top figital brands, go to market strategy and customer experience• Product Innovation: market scouting and benchmarking, seeking for potential New and Innovative business opportunities in the wireline & Mobile markets. Opportunities evaluation in terms of economic results and sustainability through business case analysis.✔ Thanks to my I.T. background I play the role of Project Manager for new or restyled high-tech services.

Milan Area, Italy

☛ Manager of Service Support BSS Member of the IT department and covering the responsibility of Service Support Manager on the following areas:• Revenue Mngmt & Billing Systems• Corporate Systems (ERP & BI) & Web-Mobile Portals Mgnt Systems ✔ Evolution of Application Management activities from Body Rental to Service Modality☛ Manager of IT Services & Processes• Alignment between IT processes and services and Business processes• Maintenance of information related to IT services in production environment (Service Catalogue Mgnt)• Management and coordination of initiatives related to the design and implementation of IT Service Mgnt processes ✔ Responsible for the engineering of the Service Management platform (BMC solution specialized in the IT Service Mgnt) and Project Manager for the ITIL implementation Best Practice

Milan Area, Italy

Part of the ICT Operation department as Service Manager for the Application Management of thefollowing functional areas:• OSS: Web Portals, Self Provisioning Portal, OnLine purchases, Customer Potential Management• Platforms, B2B and VAS platforms, Bills Reporting, Dealer Station• BSS: Billing Residential, Large Account Billing, Billing Pre-paid, Printshop, Mediation,• Interconnection, SAP, Payment Gateway, Loyalty, Commissioning, Pricing Models• CRM: Order Mgnt, CRM System, CTI, IVR, Number Portability• and in respect of the following processes:• Operational Management processes (platform specialist)• Incident Mgnt (I° and II° level support 7x24)• Problem Mgnt• Change Mgnt (impact analysis and roll-out systems)• Service Capacity Mgnt• Service Level Mgnt• Release Mgnt✔ Also in charge to create and launch the service delivery processes not yet in place in Fastweb. These brand new processes have been launched under my responsibility:✔ leading several service delivery groups up to 110 FTE✔ led the start-up of a COPS desk (a dedicated Service Desk for the Application fault) and thesetting up and management of the team in charge of the Continuous Service Improvementdefinition and deployment of the sourcing strategy for the aforementioned service delivery scope and the following supplier relationship management. ✔ in charge of the satisfaction of the community of relevant final users (Fastweb employees)

Milan Area, Italy

Head of Statistics Group with responsibility for coordination of resources for the implementation of the Company's statistical system.Start-up Statistics Area and implementation of the architecture responsible for collecting and data processing and analysis.In November 2011 I moved to Fastweb S.p.a. Company (part of e.Biscom group too) and I was responsible for managing the relationship between Fastweb and e.BisMedia about Editorial and DWH and Business Statistics.Primary objective of my role: guarantee that the quality of solutions provided are in line with time and cost agreed

Milan Area, Italy

Within the management information system department I was esponsable for the renewal of thetechnological solutions for Sales department.Responsible of Sales Force Automation project and Business Analyst on Order Entry and OrderStatus projects.Project Manager for the Company DataWarehouse projects; managed European Projects for the HQ in Uk and Italy.

Milan Area, Italy

Part of the project team for the migration to a new release of the same integrated system (Enterprise Resource Planning System, SSA BPCS V6). This responsibility has been held on the projects belonging to the Sales Department (Order Entry, datawarehouse, Trade Money Reports) Responsible for the implementation of the application outsourcing.

• Lan Administrator• Help-Desk Operator• Implementation of E: mail Intercompany system• Developer in Visual Basic and Lotus Notes for solutions used at European level