Luigi Gentile Email & Phone Number

Europe

engaged on an array of projects, Luigi is holding 2 main roles: Program Manager and Agile Coach.As a Program Manager, Luigi is helping his client drive the implementation of a new eCommerce platform, on a global roll-out.As an Agile Coach, Luigi is advising his clients and helping shape the company transformation towards Business Agility.

Italy; Ireland

Within the newly launched Performance Achievement programme, Luigi is part of the core global faculty team, helping make this programme reality. Luigi is holding both classroom, training sessions and 1:1 coaching sessions, targeted to Accenture executives.Objective is to help individuals (1) deliver higher performance, by better understand their talents and intentionally leverage them in the daily work and (2) become better leaders, by creating engagement and being able to get the most of… Show more Within the newly launched Performance Achievement programme, Luigi is part of the core global faculty team, helping make this programme reality. Luigi is holding both classroom, training sessions and 1:1 coaching sessions, targeted to Accenture executives.Objective is to help individuals (1) deliver higher performance, by better understand their talents and intentionally leverage them in the daily work and (2) become better leaders, by creating engagement and being able to get the most of out each team member's strenghts. Show less

Milan Area, Italy

- as part of the Accenture EALA Route-to-Market Business Service team for the Consumer Goods & Services industry, Luigi has been working as Project and Service Manager on a number of In-Store Excellence projects for clients in Europe, Middle East and Latin America.Luigi has been leading all phases of the service: from lead generation to selling, from hypercare and roll-out to re-negotiation and contract extension.Luigi works as Project Manager for the Accenture Perfect Merchandiser… Show more - as part of the Accenture EALA Route-to-Market Business Service team for the Consumer Goods & Services industry, Luigi has been working as Project and Service Manager on a number of In-Store Excellence projects for clients in Europe, Middle East and Latin America.Luigi has been leading all phases of the service: from lead generation to selling, from hypercare and roll-out to re-negotiation and contract extension.Luigi works as Project Manager for the Accenture Perfect Merchandiser service. An end-to-end, managed service that leverages the image recognition technology and is designed to help CPG companies improve the effectiveness and efficiency of their Sales Force, providing highly accurate information and deeper insights on their product and customer performance, with the ultimate goal of helping CPG companies sell more and reduce operational costs.- Luigi was responsible for running an assessment to point out the key capabilities gaps in relation to the way CRM business processes, such customer service and campaign management, were being executed. Luigi assisted the client in re-shaping their CRM roadmap and proposed a set of short and medium-term initiatives aimed at increasing the client’s revenues, through a better customer experience and more effective marketing campaigns- Luigi worked as project manager and solution architect on a Digital CRM project, whose objective was to increase revenues and customer loyalty, through customer insight and segmentation tools and marketing campaigns, leveraging the Siebel CRM platform. Show less

Nov 10 - Jun 11Global leading CPG company [Brussels, Rotterdam, Vienna, Warsaw] Luigi worked as SME for the new Sales Planning solution used by the Sales division on a Trade Funds Mgmt project.Jun 10 – Nov 10Global leading retailer [Milan]. Luigi’s working as SIEBEL application Lead on the client Loyalty program. Responsible for business processes analysis, solution blueprint and functional design, Luigi is also in charge of the Dev and Test teamsMar 10 – Jun… Show more Nov 10 - Jun 11Global leading CPG company [Brussels, Rotterdam, Vienna, Warsaw] Luigi worked as SME for the new Sales Planning solution used by the Sales division on a Trade Funds Mgmt project.Jun 10 – Nov 10Global leading retailer [Milan]. Luigi’s working as SIEBEL application Lead on the client Loyalty program. Responsible for business processes analysis, solution blueprint and functional design, Luigi is also in charge of the Dev and Test teamsMar 10 – Jun 10Global leading retailer [Ingolstadt] Luigi worked as Test Manager on a customer-centric service transformation projects on SIEBEL, aimed at reducing cost-to-serve and streamlining direct partner integration. In charge of the Test team, Luigi defined the work plan and met projects deadlines and objectives.Jan 09 – Mar 10Global leading CPG company [London, Manila] Luigi worked as SIEBEL application Lead. Luigi managed the offshore team in Manila, supporting their daily tasks and providing his knowledge and guidance.Sep 08 – Jan 09Global fashion company [Rome, Tokyo]Luigi worked as SIEBEL application Lead on the pilot for a global roll-out, whose first country was Japan. He was in charge of the Dev and Test Teams.Jun 08 – Jul 08Global leading CPG company [Lausanne] Luigi worked as Project Mgr for a global roll-out project deployed all across Europe. He leaded the delivery of the new application as well as the change management process.Jul 06 – May 08Global leading CPG company [Milan, Rome, Bangalore] Luigi worked as Siebel application Lead of a team made up of 15 people - from Milan, Rome and Bangalore - in a global roll-out program aimed at improving the efficiency and effectiveness of key sales processes. The rollout was to 17 countries and for 5,000+ usersLuigi also leaded the QPI (Quality and Process Improvement) and the CMMI3 Certification programs. Show less

Jan 06 – Jul 06Global leading CPG company [Rome, London] Luigi worked as Functional Lead in a multi-country roll-out for UK, Spain and Portugal to 400+ users.Sep 05 – Dec 05Global leading CPG company [Rome] Luigi worked as Project Liaison between the Italian Marketing dept and the Head Quarter to define the new call centre business model: business processes, roles and responsibilities, supporting tools, operating procedures and FAQs, services portfolio.Mar 05 – Sep… Show more Jan 06 – Jul 06Global leading CPG company [Rome, London] Luigi worked as Functional Lead in a multi-country roll-out for UK, Spain and Portugal to 400+ users.Sep 05 – Dec 05Global leading CPG company [Rome] Luigi worked as Project Liaison between the Italian Marketing dept and the Head Quarter to define the new call centre business model: business processes, roles and responsibilities, supporting tools, operating procedures and FAQs, services portfolio.Mar 05 – Sep 05Global leading CPG company [Rome] Luigi worked as Application Designer and Test Lead on a global rollout aimed at streamlining key account management and retail execution processes.Feb 05 – Mar 05Global leading Pharmaceutical company [Rome] Luigi worked as a Siebel Developer to implement enhancements requests and bug fixing.Jun 04 – Dec 04Global leading Pharmaceutical company [Rome] Luigi worked together with the IT department, third party suppliers and Contact Centre personnel to define the new Contact Centre business model: business processes, roles and responsibilities, supporting tools, operating procedures and FAQs, services portfolio. Show less