Luigi Mendes Email & Phone Number

State Of São Paulo, Brazil

São Paulo, São Paulo, Brasil

I'm working directly with the development team helping in the maintenance/improvement of internal systems developed in Ruby on Rails and serving the group's internal and external teams with new demands for systems/technologies aimed at the integration of different areas of the company: Finance, Tax, Marketing, Franchises and Management for Brazil and teams in Latin America.I directly take care of a queue of user requests, controlling the transfers and SLAs of calls to the different areas of… Show more I'm working directly with the development team helping in the maintenance/improvement of internal systems developed in Ruby on Rails and serving the group's internal and external teams with new demands for systems/technologies aimed at the integration of different areas of the company: Finance, Tax, Marketing, Franchises and Management for Brazil and teams in Latin America.I directly take care of a queue of user requests, controlling the transfers and SLAs of calls to the different areas of the development team and solving/analyzing/correcting any system problems or pulling information from the database to generate reports. Show less

São Paulo, São Paulo, Brasil

I worked with L1 user support in a corporate environment with more than 1000 location spread across different countries in South America, carrying out preventive, corrective, local and remote maintenance, as well as customer and user service, responsible for monitoring calls and triggering the L2 technical team to act on the open calls of the TopDesk system.Main responsibilities:-Training new team members. - Management by Active Directory (Server 2008), mapping of folders on the… Show more I worked with L1 user support in a corporate environment with more than 1000 location spread across different countries in South America, carrying out preventive, corrective, local and remote maintenance, as well as customer and user service, responsible for monitoring calls and triggering the L2 technical team to act on the open calls of the TopDesk system.Main responsibilities:-Training new team members. - Management by Active Directory (Server 2008), mapping of folders on the Network.- IP's configuration (TCP/IP)- Opening and handling of calls through the Qualitor system open via web and telephone.- Configuration/installation of Windows XP/7/VISTA/8/10 operating system, VPN and update of approved software by the company.- Backup and management of Outlook archive on Exchange, configuration office package 2007/2010/2013/2016/2019.- Configuration and installation of printers, wifi, switch, router, network cabling, backup, maintenance of notebooks. Show less

São Paulo, São Paulo, Brasil

Bachelor'S Degree, Computer Science, Class Hours (3,200 Hours) - Total Credit Hours: 3,840

W8, English Language Learning, Intermediary English