• Provided Level III network, systems, and endpoint administration, configuration, installation, and deployments for MSP clients in hybrid, cloud, and on-premise environments• Managed 3,469 Endpoints at 53 separate sites with 464 Windows Servers, including Domain Controllers, DNS, DHCP, IIS, on-premise Exchange, and replication of Active Directory servers• Created users, computers, distribution lists, and groups in Active Directory and assigned, configured, and deployed Group Policy Objects, permissions, and OUs• Managed daily onboarding and offboarding, procured and assigned M365 Business Standard, Premium, E1, E3, and E5 licenses, and managed security in Entra Admin Center • Assisted with on-premise Windows server migrations to Azure, set up portal and Entra Connect to sync on-premise users and passwords to migrate file folders to Azure via SharePoint and Teams• Created data access connectivity in SharePoint via Teams and synchronized via OneDrive to a peer in File Explorer• Used NetEnrich Manage Engine for remote monitoring and management, configured and deployed remote access applications and patches to over 3,450 Windows and Mac workstations, and managed hardware and software installations and uptime• Set up Palo Alto Networks GlobalProtect Portal VPN, Cisco AnyConnect Secure Mobility VPN, Fortinet FortiClient VPN, and SonicWall Firewall SSL VPN NetExtender, and administrated Cisco Meraki dashboard for remote access • Set up, configured, and administrated Microsoft Teams, Ring Central, and Vonage VoIP systems• Administrated Microsoft Defender, Microsoft Security, SentinelOne Security, Adobe VIP, and threat protection for identity, devices, data, information, and storage• Deployed SentinelOne anti-virus, secured BitLocker using policies, and encrypted workstations using Intune in the Microsoft 365 Admin Center

• Procurement, installation, configuration, deployment, maintenance, administration, and support of 86 Windows Servers • Procurement, installation, configuration, deployment, maintenance, administration, and support of over 1,200 Windows and Mac laptops and workstations• Administration: Azure Portal, Microsoft 365 Admin Center, Azure AD, Exchange, Teams, SharePoint, Cisco Meraki, Bitdefender GravityZone, Adobe VIP • Remote Access Applications: Naverisk Remote Monitoring & Management (RMM) plus Service Desk, GoToAssist, Remote Desktop Services (RDS)• Virtual Private Networks: Cisco AnyConnect Secure Mobility Client VPN, SonicWall Firewall SSL VPN NetExtender• Security: Authentication and Authorization via Conditional Access Policies, Multi-Factor Authentication, Risky Sign-in Resolutions, Bitlocker Encryption• Phone systems administration: Microsoft Teams, Ring Central, Vonage• Policy: User and Device compliance via Group Policy Objects, Mobile Device Management (MDM) and Mobile Application Management (MAM) • Protection: Threat protection for Identity, Devices, Data, Information, Storage

• Promoted four times in the first five months (Associate, Inventory Specialist, Tech Sales Associate, Technical Services Supervisor, Store Manager).• On-Site installation and configuration of networks, modems, routers, switches, firewalls, computers, and printers.• In-Store Windows 10 and Windows 11 installation, configuration, and maintenance on hundreds of customer systems.• Systems: YETI Dashboard (Computer Intake Ticket Tracking System), AS400 (inventory system), TSOC (Tech Services Operation Center)• Manager-On-Duty (MOD), responsible for over 1 million dollars in products as well as managing and training over 20 employees.• Responsible for inventory, sales and MPP (Merchandise Profitability Program) of 9 out of 16 isles in the store• Highest metrics (sales, market baskets and protection plan sales) in the store (top 10 out of 1,260 stores in the country).• Responsible for daily balancing of cash office safe as well as nightly collection of all cash from five cash registers.• Entrusted with full security access: High Ticket room biometric access, key to cash room safe, alarm codes and store keys.

• Active Directory: Organization, features, RDOC, certificate services, group policy, software distribution, password policies, organizational units, user accounts, computer accounts, service accounts, groups, group strategy and object management tools, lightweight directory services, federation services, rights management services• Deployment: windows server installation and configuration, adprep, domainprep, gpprep, dcpromo, islastdcindomain, local and remote server management, server roles, server editions, server installation, core installation, MAK, KMS, unattended answer files, windows deployment services (WDS), windows system image manager, 32-bit / 64-bit installations, account prestaging, boot image creation installation boot capture and discovery• Infrastructure: functional levels, sites and subnets, global catalog servers, operations master roles, trusts• Read-Only Domain Controller: concepts, installation, administration and removal• Group Policy: management, application, software deployment, application restrictions, password policies, auditing• Certificate Services: installation, templates, requests, revocation, management, implementation• Network Infrastructure: DNS, DHCP, single-label name resolution, routing and remote access, Radius, network access protection (NAP), windows firewall• IPv4 & IPv6: addressing, configuration, implementation, subnetting, host configuration• DHCP: installation, configuration, superscopes and split scopes, DHCPv6• DNS: name resolution, zone installation, zone configuration, zone transfers, resource records, active directory integrated zones, client configuration, dynamic DNS, stub zones, forwarding, root hints, root zone, zone delegation, single-label name resolution, round robin, directory partitions, aging, scavenging and debug logging DNS design• Remote Access: policy, protocol, connection, authentication, authorization, Dial-Up, VPN, CMAK

Installation and configuration of MS Exchange 5.5 and RightFAX network faxing solution.

Nation-wide upgrade of all IBM PC Server 325’s and Point of Sale registers at over 485 Petco stores.

Installation, configuration and maintenance of routers, firewalls, switches, Windows 2000, Windows NT 4.0, Novell 3x-4x-5x, IIS, Exchange, SQL.

Information Technologies Center - Torrance, CA. & Irvine, CAInfrastructure Systems Development GroupAsset Services North American Infrastructure Deployment• Responsible for the nation-wide Y2K inventory of server rooms, servers, desktops and peripherals at over 350 offices and supporting over 5,000 clients.• Worked closely with 3Com, Compaq, Dell, MicroAge and many other vendors to make recommendations and create quotes for the purchase of over 2 million dollars of connectivity equipment.• Responsible for installation and configuration of all core infrastructure equipmentAsset Services North American Computer Deployment• Nation-wide deployment of new desktops for all employees. • Nation-wide re-deployment of all pre-owned, above standard systems displaced by previous deployment.Infrastructure Upgrade at 5000-Birch location • Replaced all existing hubs and switches with a 3Com CoreBuilder 9000 switch. • Replaced over 500 category 5 data cables and rewired the patch panel.Relocation of 5000-Birch location to 4400 MacArthur in Newport Beach • Designed topology for new location.• Installed and configured T1 connectivity through a Cisco 2600 router. Also installed (4) 3Com Superstack II 3300 switches, an Adic FastStor Backup, a Matrix 3000 UPS and (27) Win95/NT workstations.

Supervised 12 technicians supporting 25 servers and over 2000 users at 15 sites throughout Orange County.

On-site installation and configuration of client systems to provide them access to the Internet via cable modem.

Contract to teach a variety of classes (Operating Systems & Microsoft Office Suite) to Call-Ones corporate staff.

Responsible for network and desktop installations and maintenance.

• Designed network topology and implemented an NT 4.0 network with MS Exchange.• Recommended purchases and supervised installation and configuration for all hardware and software.

• Installation, configuration and administration of an international Wide Area Network connected through a PVC Frame Relay Global Port interlinking offices in the Philippines, India, Indonesia, Australia and different parts of the USA supporting over 500 users.• Also responsible for 10 independent Local Area Networks throughout California with local port access through a Shiva Lanrover for dial-up access and 2 buildings connected to the main office through Fiber-Optic links. Among the connections we also offered Frame Relay TCP/IP connectivity to an IBM AS/400 minicomputer.

• Responsible for the technical department. Supervised 10 technicians on installations, repairs and upgrades.• Taught a wide variety of classes: Operating systems, Hardware classes, Office Suite, client tracking, etc.

• Responsible for building custom systems, installations, upgrades, repairs, on-site services.• Taught all of Microsoft Office Suite and many operating system classes.

• Management, inventory, accounting, shipping and receiving.• Purchased and upgraded computer systems to be compliant with Arcadia Electric OS standards.