Luigi Piferi Email & Phone Number

Rome, IT

Roma, Lazio, Italia

Head of Poste Italiane FMCG and Retail customer operations service for managing all operations features, setting targets, designing KPI's and improving Customer experience and Logistic quality.Responsabilities:➢ Responsible for the CS OPS Team as single interface towards Customer for all project and services related to SLA and requirements.➢ Managing.

Roma, Lazio, Italia

Leading the day-to-day customer service and satisfaction, driving customer service excellence in Domestic and Export market. Responsible for executing Customer strategy in long-term ambition running implementation of transformation initiatives for World Class Service Level.Responsible for effectively running Performance Management Routines, monitor and act.

Milan Area, Italy

Coordinating the daily business operations ensuring the financial results in lighting and healthcare Market.Managing and controlling sales process and partnering with BU Sales Lead for performance analysis and objectives. Loss tree analysis to assure the respect of the procedures and commercial agreements guaranteeing the customer satisfaction level and.

Rome Area, Italy

Head of Customer Service and Logistic Team for Over the Counter and RX Pharma market (Mass, Direct and Wholesalers channels). Implementation and developing of Order 2 Cash and CRM model applying tools for sales order automation. Warehousing and Logistic cost responsible.Key Areas of Responsibility and Achievements➢ Leading CS and Logistic Team ensuring a.

Rome Area, Italy

Stock Control Team responsible to maintain the level of stock to achieve high service levels and guarantee the financial pipeline. Ensuring supplied stocks meet demand trough an efficient flow to minimize the risk of 'Out of Stock' rate. Official KPI’s ITA Champion for SC scores.➢ Working to KPI's as Delivery On Time, First Time Delivery Success and.

Rome Area, Italy

Team leader for OTC model: order fulfilment process, overdue and rebates. Strong respect of procedures and commercial agreements. Continuous improving program endorser to ensure service level and Customer requirements.➢ Customer Service and Overdue Supervisor (GDO and International Customers).➢ Customer Satisfaction Oriented (Key Customers E2E program Team.

Rome Area, Italy

➢ Customer Service and dealers' point of sales representative.➢ Review of vehicle loans applications.➢ Analysis of Ford dealers’ point of sales.➢ Market and Risk analysis

Rome Area, Italy

➢ Customer Service and Logistic facing in cooperation with European Customer Care department.➢ Logistic cost and network analyst (After Sales materials market)➢ Sales reporting (distribution and logistic costs) to MB Headquarters in Stuttgart.

Roma, Italia

➢ Finance controller.➢ Credit check.➢ Processing leasing contracts.

Rome Area, Italy

➢ Assistant Communicat. Manager with all aspects of the communication included stakeholders, planning, execution and report preparation. (Trainee Partnership)

Business Comm. Economics, Economics, Bachelor

Lean Sigma Six Black Belt, Operations

Lean Green Belt, Operations