• I effectively manage an annual IT budget of £70000, ensuring efficient resource allocation, effective cost control, and proper stock maintenance. I have reviewed and analysed IT infrastructure and financial commitments, and successfully maximised benefits and reduced costs.• Assisting in financial planning for information and communication technology (ICT), including creating an ICT improvement plan and providing estimates for future budget requirements.• Maintaining accurate records of hardware and software in the IT asset registers, ensuring compliance with the school's financial policies. • I successfully delivered innovation to enhance system stability and meet cyber security requirements by implementing a new backup strategy, a DR plan, and a 3:1 backup ratio. Furthermore, I modernised and future-proofed the school's IT infrastructure by executing projects such as a new Meraki Wi-Fi and switching infrastructure, alongside a robust 3-2-1 backup strategy to safeguard the school from data loss and ransomware attacks.• I significantly improved end users' perception of IT by implementing the SolarWinds Service Desk ticketing system in alignment with the ITIL Helpdesk Lifecycle and SLA. This strategic initiative empowered the IT team to adeptly utilise the tool, thereby achieving streamlined and punctual ticket resolution.

Providing technical support, and day to day maintenance for the College Network Systems to over 2000 students and 400 of staff.Administering, implementing, and troubleshooting data network on Cisco platform.Administering, implementing, and troubleshooting security data network on Barracuda F800, and WSG Firewall ensuring data security and data protection guidelines for the students safeguarding are met.Recent projects: Design, and implementation of the new network infrastructure. The solution utilizes a Cisco Catalyst 6880-X chassis at the core with a stack of Cisco catalyst 3850s to provide access to the server farm, and additional Cisco Catalyst 3850 as the DMZ. Phasing out the existing Sophos UTM SG625 firewall with CloudGen Barracuda F800, and Barracuda WSG solution.Support for the implementation of Shibboleth framework.Rectification of the existing network design flaws, reviewing the existing core router configuration and update to reflect current Cisco best working practice.Configuring, and implementing Voice-VLAN, and QOS for the new VoIP system.Providing telephony services across the three College campuses.Managing VoIP ShoreTel Connect Voice Switches ST100DA, and the ShoreTel IP420 phones, including InGate SIParator.Managing Wi-Fi system Cisco/Meraki Cloud controlled Wi-Fi and BYOD with the implementation of MDM for iPads.Recently developed a Change Management control process in line with ITL guideline to support the college tracking projects progression and auditing changes made on systems.Taking appropriate action in relation to the documenting of all requisite operational and technical information for newly deployed equipment.Other skills include: DNS, DHCP, Veeam Backup & Replication, AD, Window server 2008/16, HyperV.

Playing a lead technical role in the day to day support of the Council’s Data and Voice (analogue and VoIP) network providing a telephony service to over 850 users across the districtDiagnosing and resolving STP and network instability faults by implementing MSTP, and making switch configurations consistent across the LANSuccessfully improving the Council’s LAN by designing and implementing the migration from a class A network to a class B network based on Sub-netting, VLAN and OSPFResponsible for administering, implementing, and troubleshooting data network on different platforms for Cisco 2600, 2911, 7200 series, 3Com 5500 family, and 8800/S7900Investigating viable solutions for applying a VoIP switch and suggesting a SIP gateway-based solution for which a VoIP solution will be implemented within a yearConfiguring the PABX switch for moves and changes, creating new extensions, pick-up/hunt/distribution and presentation groups. Utilizing hard wired cabling from TJF to telephone socket Installing, terminating and testing CAT5/CAT6 structured cabling and supervising cabling contractors for quality and safety assuranceEffectuating comprehensive support by exploring other ways of improving the network and ensuring QOS is implemented across the entire network for the VoIP implementationConducting technical research and evaluation of network technology, and recommending purchases of network equipment for short-, medium-, and long-range network projectsProviding advice for network projects in relation to designing and extending the Council LAN to the new WAN infrastructureTaking appropriate action in relation to the documenting of all requisite operational and technical information for newly deployed equipmentEnsuring that all changes made to the network infrastructure are fully documented in line with ITIL Framework policies and procedures