Platform Design is one of OpenKnowledge's 5 areas of expertise. It was created back in 2016 with one main goal: to help companies evolve their business models by improving the human experiences behind them and enhancing the relationship between brand and customer. Every day, we (re)design service models and build digital platforms in an end-to-end process. Today, the team is made up of 20 digital professionals: Computer and Management Engineers, Design Strategists, Service Designers, UX & UI Designers, Business Consultants.We devote all our energy to innovative projects, working side by side with our customers, with great dedication and a strong critical spirit to always come up with valuable results for both companies and users.#user research#platfirm design#business model strategy#design thinking#strategy & service design #experience design#ux & ui design#visual & communication design #software selection & tech envisioning #technical PMO & agile delivery

Main activities and responsibilities:- Project management- Program management- AccountingMain project areas: design and development of websites, apps, and web portals, media campaigns (acquisition, cross-selling), counseling and provision of web marketing services.Main areas of work: banks and insurance companies, utilities, fashion, publishing, nonprofit.Top Clients: Unicredit Group, Sorgenia, Prada, Universal

Activities and responsibilities: project management, team coordination, activities planning, customer relationship management, business development activities.Main project areas, mostly in fashion, travel and retail businesses: evolution and development of software products, enterprise web portal design & development, e-commerce and web marketing strategy, coordination of training courses, developing training content, change management plans.Top Clients: Miroglio Group, Mediaworld, Saturn, Alpitour, Pirelli, Moby, Finmeccanica.• "Design of Group Intranet" – Defining functionalities and the development roadmap, for the development of corporate intranet. Project outputs: functional and graphic concept, functional assessment, IT feasibility study.• “Development of Group Intranet "- Development and implementation of Group Intranet in different businesses. Design, analysis (wireframes, functional specifications, use cases and graphic layout), development and support to the launch through the design and implementation of communication and training plans.• "Web Marketing Strategy" - Definition of multi-channel marketing strategy with focus on the online channel; designing and implementing new web portal and web 2.0 functionalities in order to engage and talk to the costumer.• “BI Dashboard" - Design and development of business intelligence dashboards for e-commerce portals.• “Development of an e-commerce portal" - Design, development and launch, of an online e-commerce portal for the sale of training courses• "Laboratories of Innovation" - Strategy plan to approach the online and offline travel market in medium/long term (travel industry)• "Product Management" - Re-launch of an e-learning platform through the review of functionality, graphics and user experience for both users and system administrators. • “Business Plan” – Preparation of business plans for the launch of e-commerce platforms (retail) and learning platform

Main activities: analysis and market research, structuring reports and position papers, setting models and methodologies, data post-processing and structuring of reports and PowerPoint presentations, support to business development activities.Major projects:• “Osservatorio Enterprise 2.0” – Role: Consultant & Research Analyst. Participation in the Enterprise 2.0 Observatory team (2008-2010) in cooperation with MIP - Politecnico di Milano, with a focus on the evolution of business information systems,organizational impacts on the enterprise and the adoption of web 2.0 tools• “Community Planning" - Role: Analysis Coordinator. Support for analysis and design of internal community center in education industry• “Content development"- Role: Responsible for content.Design, implementation and revision of online / offline content in editorial business• “Real Estate Project Management" - Role: Business Analyst. Methodological support and advisory for the preparation of the Plan to dispose of real estate assets• “Corporate University "- Role: Tutor. Coordination of training courses on Corporate Knowledge Management (2009-2010) and Human Resources Development (2010-2011) at MIP Politecnico di Milano• Operational support for business development activities and preparation of business plans for possible collaboration opportunities.

Community manager within the "Cornetto Free Music Festival" project with the following responsibilities: - Content creation: writing communications materials (email and content for the website)- Customer relations: customer support by email and managing any online feedback forums- Platform improvement: daily update with the development team for website enhancements and bug fixing activities