Luis Ernesto Valle Padilla Email & Phone Number

Source new sales opportunities through inbound lead follow-up and outbound cold calls and emailsUnderstand customer needs and requirementsRoute qualified opportunities to the appropriate sales executives for further development and closureClose sales and achieve quarterly quotasResearch accounts, identify key players and generate interestMaintain and.

Austin, Texas, United States

Sales and account management experienceExperience using sales tracking or customer relationship management (CRM) softwareProspecting and lead generation and nurturing experienceSales planning and organization skillsClosing skillsClient relationshipsCustomer-focusPresentation skillsCommunication skillsNegotiation and collaborationProduct knowledgeProblem.

Guadalajara, Mexico Metropolitan Area

Guadalajara Area, Mexico

I have several years of experience in a variety of fields including Administrative, Tech Support, Help Desk and Sales. In addition to my extensive Administrative experience, I have strong Passion to solving problems, Character of honesty and Concern for others, Responsible in following Policies and Procedures while enforcing clear performance expectations.

Las Fuentes, Guadalajara Area, Mexico

• Customer Facing Support for HP Source Sales Partners Request Inquiries, primarily via e-mail (Outlook) and over the Telephone.
• Supported day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues, including resolution of basic issues; handles a limited number of highly complex customer.
• Collaborated with other departments and support groups (e.g., internal sales, audit, operational support, delivery)
• Helped resolve highly complex customer issues (e.g., distribution, pricing) and proactively follows- to assist external-facing CSR as Prospects.
• Owned resolution of highly complex open order (backlog) issues and reaches out to supply chain or factory to determine source of delay; communicates status and assists junior non-exempt members in resolution of.
• Ensured resolution of order management issues for all product lines using specialized subject matter knowledge and is a subject matter expert to other departments (e.g., testing new systems to ensure order management.

Guadalajara Y Alrededores, México

• Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf.
• Answers questions about installation, operation, configuration, customization, and usage of assigned products. Responsible for following defined policies & procedures.Responds to customer technical problems/issues.
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
• Documents problems in the support solution database for diagnostics and solution implementation.

Guadalajara Y Alrededores, México

Amex Process ownership, Process Expert and Process Improvement role. Difficult escalation solving, personal contacts with AMEX Team, Employee Reimbursement Process Team and IT Team. Working under big time pressure. Contacts with top management and customers. Delivering and preparing trainings for groups and individuals.Employee Expenses Managing, CRC.

Guadalajara Y Alrededores, México

• Over 4 years of Supervisory and Administrative experience in a fast-paced environment. Possess strong team leadership, motivational, and coaching skills. Ability to lead and motivate employees. Set up performance goals.
• Leading floor to ensure service levels are satisfied.
• Demonstrate a committed/proactive work ethic.
• Able to work in a fast-paced environment of ceaseless change.
• Able to work well with other team members
• Motivate and Provide consistent feedback and reinforcement.

Associate'S Degree, Business Administration And Management, General, 3.5

Activities and Societies: The most successful companies are those whose employees have an understanding of finance and marketing, possess.

Education record