Source new sales opportunities through inbound lead follow-up and outbound cold calls and emailsUnderstand customer needs and requirementsRoute qualified opportunities to the appropriate sales executives for further development and closureClose sales and achieve quarterly quotasResearch accounts, identify key players and generate interestMaintain and expand your database of prospects within your assigned territoryTeam with channel partners to build pipeline and close dealsPerform effective online demos to prospects

Sales and account management experienceExperience using sales tracking or customer relationship management (CRM) softwareProspecting and lead generation and nurturing experienceSales planning and organization skillsClosing skillsClient relationshipsCustomer-focusPresentation skillsCommunication skillsNegotiation and collaborationProduct knowledgeProblem solvingMentoring and coachingLeadershipBusiness computing skills

I have several years of experience in a variety of fields including Administrative, Tech Support, Help Desk and Sales. In addition to my extensive Administrative experience, I have strong Passion to solving problems, Character of honesty and Concern for others, Responsible in following Policies and Procedures while enforcing clear performance expectations, high social confidence and goal-oriented, please allow me to add that I have many years of help desk experience, I know how important is to prospect, hold appointments, fact-finding, objection handling, My broad background makes me an excellent candidate for the positions available.

• Customer Facing Support for HP Source Sales Partners Request Inquiries, primarily via e-mail (Outlook) and over the Telephone. • Supported day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues, including resolution of basic issues; handles a limited number of highly complex customer accounts.• Collaborated with other departments and support groups (e.g., internal sales, audit, operational support, delivery)• Helped resolve highly complex customer issues (e.g., distribution, pricing) and proactively follows- to assist external-facing CSR as Prospects.• Owned resolution of highly complex open order (backlog) issues and reaches out to supply chain or factory to determine source of delay; communicates status and assists junior non-exempt members in resolution of escalated issues.• Ensured resolution of order management issues for all product lines using specialized subject matter knowledge and is a subject matter expert to other departments (e.g., testing new systems to ensure order management system works correctly).• Established and maintained systems that provide solutions to Partners questions and problems. Reports new or recurring problems to SharePoint.• Handled a limited number of East Region Partner Accounts• Analyzes and responds to operational, productivity, and/or customer satisfaction data.

• Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software – industry or proprietary.• Answers questions about installation, operation, configuration, customization, and usage of assigned products. Responsible for following defined policies & procedures.Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone.- Assists customers by diagnosing problems and providing resolutions for technical service or care issues.- Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.- Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.- Identifies, researches and provides input on unique or recurring customer problems.- Remains knowledgeable of Dell’s product line, current industry products and technologies.- Focuses on delivering a positive customer experience according to Dell standards.- Monitors and tracks issues to ensure accurate resolution.- May be involved in revenue generation activities with current Dell customers.- Reviews and distributes pertinent cross-functional information.- Escalates more complex customer technical issues to senior level support.• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.• Documents problems in the support solution database for diagnostics and solution implementation.

Amex Process ownership, Process Expert and Process Improvement role. Difficult escalation solving, personal contacts with AMEX Team, Employee Reimbursement Process Team and IT Team. Working under big time pressure. Contacts with top management and customers. Delivering and preparing trainings for groups and individuals.Employee Expenses Managing, CRC support, General ownership for U.S. Archiving documents, Support for Account Payable

Over 4 years of Supervisory and Administrative experience in a fast-paced environment. Possess strong team leadership, motivational, and coaching skills. Ability to lead and motivate employees. Set up performance goals to meet efficiency levels, and quality assurance Standards.Core Professional Strengths:•Leading floor to ensure service levels are satisfied. •Demonstrate a committed/proactive work ethic.•Able to work in a fast-paced environment of ceaseless change.•Able to work well with other team members•Motivate and Provide consistent feedback and reinforcement.•Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action plans. •Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives. •Monitor interaction between representatives and customers to ensure quality assurance standards.•Assisted different operational areas to sustain and improve performance while short staffed.• Lines of Business Technical Support, Gencare, and Prepaid•Successfully trained and provided feedback to deliver strong results based on assertive coaching techniques.