Luis Fernandes Email & Phone Number

Remote

- Strategy, definition, and development of different Partnerships and Partner Programs (Distribution, Reseller, Agent, and Affiliates).- Creation and maintenance of a Channel Partner Database, Partner Programs, tiers and materials; - Pre-approved 100+ companies in under 3 months to join our channel programs before launch.- Cross-collaboration to build dashboards and metrics for the channel and automation to help facilitate the onboarding and purchase process; - Defined and executed a technical solution for purchasing within our platform with the help of Product Managers and Developers. - Worked alongside the Legal and Accounting team to create different Partnership Agreements and Reports;- Account Management: Held monthly connections with Official Partners focused on relationship building, contract negotiations, sales targets, engagement, and new prospects. - Social Media Manager: LinkedIn

Remote

- Customer support service, assistance with payment issues, payment dispute resolutions, and refunds.- Responsible for CRM (Hubspot) implementation for customer support, working with teams both internally and externally on the development of processes and best practices as well as bug finding and bug fixes. - Led the implementation of a new payment system (Stripe) assisting our Accounting team to understand the needs and develop the processes for payment operations. - Worked alongside Product Managers and Developers of other verticals with a customer support perspective on the developments of several other projects, such as Customer Journey flow and weekly stand-ups to discuss bug priorities. - Assisted with the creation of documentation and training of other Account Operation agents.

Recruitment, curriculum, and skills interviews.

Bachelor'S Degree, Sociology

Bachelor'S Degree, Graphic Design