Luis F. Email & Phone Number

Alpharetta, Ga, Us

Alpharetta, Georgia, United States

- Led the launch of the B360 Indirect Point of Sale system, increasing sales by 22% while improving user adoption, customer retention, and overall experience by aligning with I2B (SMB) needs and compliance requirements.- Led Artemis enhanced sales prospecting project in Salesforce for I2B channel reducing sales cycle time by 20% and increasing monthly gross adds by 5% / 2k.- Developed processes to improve promo correction efficiency for I2B in collaboration with the VCG Indirect COE Virtual Support Link (VSL) management, coordinating BFO resources to align both centers service levels. Provided tier 3 level support when needed.- Collaborated with cross-functional teams, including legal, marketing science, risk management, and Salesforce/Artemis, to support the Artemis enablement launch. Ensured all terms and agreements aligned with I2B Agent requirements and company strategies.

Alpharetta, Ga

- Provided support to assigned Managing Partners and their teams of mobility solutions to improve sales enablement and market solutions by providing information, content, and tools that help the Client Partners sell more effectively. - Increased the sales support form utilization 46% by streamlining work processes and improving workflow to the BGCO while decreasing escalated situations 52%.- Utilized Salesforce for Account Change Depot (ACD) to submit account reassignments, Einstein Analytics dashboard to see 30, 60, 90 days funnel analyzing activation and appointments.- Account research identifying gaps in salesforce activity maximizing sales enablement by 19%.

Alpharetta, Georgia

- Streamlined service-related requests and equipment orders for 60k+ tablet lines including staging and kitting process, scope of work with national deployment team, legal, fulfillment team, and customer, ensuring timely and accurate fulfillment.- Conducted comprehensive My Business trainings to empower clients and increase self-service utilization, achieving a 36% improvement and successfully meeting key performance indicators (KPIs).- Ensured that contractual and negotiated items were met for assigned high-profile customer by conducting audits and making necessary changes resulting in a 3k/mo bill savings.- Developed and implemented operational improvements that streamlined a non-standard order management process, driving efficiency and reducing risk while meeting customer changes and expectations.

Alpharetta, Georgia

- Provided operational support to Federal Government Account Managers in the management of the pre and post sales process to deliver superior support, solutions and service. - As Team Lead on the Logistics Audit Support Team, partnered with Risk/Finance to achieve equipment order audit compliance increasing pass rate 35% by training processors on new auditing guidelines.- Received 97% satisfaction rating from customers after completed phone calls.

Bachelor Of Science - Bs, Organizational Management

International Business

Associate Of Science - As, Business Administration And Management, General