- Directed data entry and transaction details for financial accounts.- Generated and analyzed financial reports, maintaining accurate records.- Led reconciliation processes and reported financial discrepancies.- Managed accounts receivable, debt levels, and payment applications.- Conducted financial statement analysis and reduced portfolio aging by 9%.- Processed payroll and ensured regulatory compliance for 50 employees.

- Managed complex dispute claims and regulatory compliance.- Conducted detailed analysis of claims, achieving an 85% resolution rate.- Handled arbitration and chargeback processes, minimizing loss exposure.

- Delivered exceptional customer service and exceeded performance goals.- Developed tailored solutions for card members, enhancing customer engagement.- Consistently met sales and quality targets.

- Reduced portfolio aging by 13% and liabilities by $600K+.- Developed new payment plans and analyzed financial statements.- Improved collections effectiveness through collaboration with legal teams.

- Decreased portfolio aging by 18% and liabilities by $2.6 million.- Supervised intercompany teams and facilitated overdue balance consolidation.- Enhanced client relationships and managed accounts receivable processes.

• Analyzed monthly payment processing for line of credit management for small businesses.• Coordinated B2B Collections on 35+ default accounts, reducing portfolio by 17%.• Improved liaison between clients and financial institution• Analyzed and managed pipeline activity.• Investigated default situations to design best possible solution to turn around default accounts.

• Analyzed client's credit needs to match them with best solutions available.• Educated clients in responsibly effective money management to avoid future financial problems.• Designed proposals on how to create assets and decrease debt with weekly average adding of 7 new clients.

• Supervised and improved representative performance.• Involved in quality improvement projects.• Technical Support (average 200 calls daily both Spanish and English)

• Assisted manager in office related issues (A/P, A/R, Payroll, Inventory, Sales, Delivery Control)• Supervised Office and Warehouse employees (salesmen, packers and drivers)• Customer Relations & Sales Leads Generator, increased sales by 10%.

• Assisted manager in shop relates (inventory, sales)• Supervised shop employees (mechanics, technical and go's)• Supervised and improve representatives’ performance