Luis Adrian Garces Email & Phone Number

Tysons Corner, Virginia, United States

• Led 6 Scrum teams with 41 professionals across the USA, Poland, and China. Collaborated with over 12 Scrum teams to deliver complex cross-departmental features in the MicroStrategy Cloud ecosystem, including the first cloud-native AI infrastructure and containerized micro-services for multi-tenancy.• Improved automation and infrastructure for PaaS environments, enhancing deployment speed by 15% and reducing costs by $300K.• All responsibilities formerly performed as a Senior Product Owner.

Tysons Corner, Virginia, United States

• Managed 2 Scrum teams responsible for Backend and API layers of MicroStrategy's main client tools for Windows and Mac. Integrated work from 7+ Scrum teams and led stakeholder negotiations to ensure quality and meet business needs. • Spearheaded the consolidation of 50+ legacy tools into a single modern interface, enhancing data analysis, distribution, and consumption capabilities.• All responsibilities formerly performed as a Product Owner

Tysons Corner, Virginia, United States

• Led a team of 12 resources to deliver 5 of the top 10 business data distribution requests, retiring unprofitable products and increasing licensing income by 11%.• Developed product roadmaps in collaboration with key stakeholders (UX, executives, customers, sales, consulting). Led global engineering teams to deliver prioritized feature releases using Agile methodologies.• Facilitated Scrum ceremonies such as backlog grooming, sprint planning, and retrospectives.• Worked with QA and development teams to deliver shippable product increments each sprint cycle.• Managed requirements gathering, architecture design/review, test planning, delivery planning, stakeholder presentations, and user acceptance testing.

1850 Towers Cres Plaza, Tysons, Va 22182

Streamlined cloud environment delivery, migration, upgrade and full life cycle management. Define product offerings, standardize processes and automation workflows.Led a global team for maintaining 70+ accounts using MicroStrategy AWS PaaS environments (virtualized, AWS, and hybrid), along with ETL, change requests, and monitoring tools; provided high profile customer support and consulting projects.

1850 Towers Cres Plaza, Tysons, Va 22182

Provided consulting services for sizing, capacity planning, performance analysis, and stress testingIdentified and executed enhancement opportunities regarding infrastructure design, application configuration, processes, and automationManaged and Maintained 60+ MicroStrategy PaaS Implementations (Virtualized and in AWS)

1850 Towers Cres Plaza, Tysons, Va 22182

Provided senior support and mentoring for 25+ Technical Support Engineers worldwideAssisted in the Beta cycle execution and testing for new MicroStrategy products and features. Prepared and delivered trainings for the national and international Customer Support groupsCollaborated with Developers and QA groups in order to advance product qualityDeveloped procedural guidelines to improve Technical Support effectiveness

1850 Towers Cres Plaza, Tysons, Va 22182

Provided first line technical support to MicroStrategy customers, partners, and internal personnelMentored and trained new Technical Support Engineers in both technical and customer management skills

1911 Pennsylvania Ave Nw, Washington, Dc, 20006

Administered and maintained servers, databases, and data/voice networks.Provided local and remote Technical Support for the Embassy & Mexican Cultural Institute.Managed Web content, Firewall and GPO. Custom application development and user training.In charge of competitive bidding, vendor management and service implementation.

Sierra Gorda # 12, Col. Lomas De Chapultepec, Mexico City, 11000

Gathered business reporting requirements from CXOs and upper management. Designed Tools and Reporting for strategic decision making.Delivered customizations for MS Dynamics SL and Reporting in Crystal Reports.

Av. Paseo De Las Palmas # 555, Int 105. Lomas De Chapultepec, Mexico City, 11000

Consulting, implementation, customization, and training for Enterprise Resource Planning solutions.Planning, analysis, design, development, and implementation for customized business solutions (Microsoft Dynamics SL, GP, Crystal Reports)Achievements: Created an REI vertical solution that calculated ROI in half the time and greatly improved visibility for accurate decision making