Main responsabilities• Schedule and organize, effective control of the entire customer relationship;• Organize, collect and analyze customer data, expanding the frontier of care and creating additional value products and services;• Develop relationships with clients , avoiding difficulties through proactive attitudes that enhance the quality of the relationship;• Measures of customer satisfaction through direct contact or indirect ( phone or email ) to maintain standards of care;• Maintain or increase the recurring revenue customers , providing differentiated services for customer loyalty; • Retain customers, adding new products and services for their current accounts, offering new levels of service ( SLA ) to add value to the final product ;• Contribute to the development , dissemination and deployment of products and services.

• IT and business strategic planning• Integrate and align IT business goals• Measure IT organizational effectiveness and efficiency • Monitor network security and develop new strategies to enhance it• Optimize costs (TCO) and demonstrate return on investments (ROI)• Manage constant business and IT change• Liaise with customers and report back to the Head of ICT Service Delivery• Develop ICT strategies in order to better use the range of tools and techniques related to computer-based hardware and software.• Improve project delivery success • Develop business and IT partnership and relationships• ICT consultancy and advise on new technologies to tailor customers budgetsAchievements:There are more than seven thousands network users who are able to share information using technologies such as Microsoft Exchange, Share Point, wireless. Key player for the implementation of the Active Directory, Group Policy and users; profile across the network. Responsible for analysing, testing and deploying network applications to the network. In charge of the design and deployment of the desktops and laptops images across the network (more than four thousand devices).Other hardware responsibilities include:• Servers (Dell) - rack & blade• Switches (Cisco)• Wireless access points • VoIP equipments• Desktop 3th line support• Virtualization – Microsoft Hyper V