Customer Champion for top 3 Automotive customer in North America.Collaborating with several internal departments to understand recovery plans, allocation improvement opportunities, global inventory options, alternative part options, distribution stock and all other avenues to avoid supply chain disruption.

•First point of contact with customers giving accurate and timely information related to orders and deliveries.•Make sure all customers requests are processed efficiently to maintain a good relationship with internal and external customers.•Verified accuracy of customer account information and updated when necessary.•Review Forecast vs. Demand and drive appropriate actions. Coordinate with planning and logistics teams to assure materials are shipped on time.•Follow up on orders status, product and pricing info, invoicing, return authorization and back-orders.•Assessed and offered solutions to improve procedures and customer experience.