Luis Alberto Castillo Email & Phone Number

Panama City, Panamá, Panama

• Delivered systems solutions and supported the international life and health insurance operations across Latin-American and the Caribbean offices in the areas of claims, finance, collections, policy administration, sales, underwriting and actuarial.• Performed detailed requirements analysis considering the business needs for the execution of strategic projects, product enhancements, and business-as-usual support under agile methodologies and frameworks like Scrum and Kanban, which helped to improve the company revenue growth up to 3% for 2022.• Documented user stories, modeling of business processes, data modeling and backlog managment to support the system functionality and integrations.• Directed user acceptation test plan and leading the overall testing activities as well as provided effective training to end users on new processes, initiatives, and system enhancements.

Panamá

• Worked as a consultant for Copa Airlines, directing all phases within the software development process and supporting the flights operations applications portfolio.• Provided data modeling, system design, programming, unit testing, training, and documentation for the solutions, resulting in increased efficiency and productivity across the business.• Supported the migration of the Copa Colombia flight operations legacy system to the new platform used by Copa Panama, reducing operational costs up to 13% in the first 2 years of operation.

Panamá

• Developed and supported the implementation of the main core insurance system product across multiple insurance companies in central America region.• Managed customer relationships and analysis of business requirements to ensure the implementation projects output satisfied the customer needs.

Master’S Degree, Computer Software Engineering

Systems Engineering, Information Technology