Provide strategic support to key accounts so that they reach their KPIs in the short, medium and long term with the products purchased.Based on the reality of the account, position new products that can contribute to mitigating the challenge they are facing.Being the main point of contact of the account within Hubspot to support them in everything related to the negotiation and renewal processes of their products.Escalate new ideas to the product team so that they are considered in future updates, thus satisfying the specific needs of our clients.Participation in Webinars in which I share good practices for the maximum use of the tools included in the Hubs.

Ensuring that customers receive the tools and support needed to achieve their goals. This includes advising them on buying decisions and onboarding new users after purchase. I have an in-depth understanding of the customer's needs and in that way, I lead all the process for communicating common customer behaviors to the sales, marketing, and product teams.

Responsible for understanding Oracle´s product offerings and competitive issues to develop solution proposals encompassing all aspects of the applications. Participates in the development, presentation and sales of a value proposition in order to negotiate and close strategic and complex deals.

Accountable for increase and manage the reference customers portfolio in Latin America, thus supporting the closure of new deals in all continents in which the company has operations. Maximizing the degree of customer satisfaction through videos, success stories, interviews, calls, visits, among other activities.- I increased the number of new reference customers in Latin America by 60%.- I positioned the region of Latin America as a global leader in references within the company.- I transformed the materials created to more attractive and audiovisual assets before the audience.- I accelerated the closing of new deals by 30% through references.- I increased the participation of new speakers to the CAW by 85%, going from 5 to 35 from Latin America.- I developed a new strategy to accelerate the process of obtaining documentation of success stories and other pieces.- I participated in the preparation of the sales forecasts in Andean North.

Accountable for support documentation of new success stories in Latin America by interviewing different customers from different industries. Support the closing of new deals through reference calls and visits. As in turn, through Success Stories, Articles, videos, among others.- I increased the documentation of new success cases together with my team by 50%. - I advised the accepted customers to the CAW in order that their presentations were approved as speakers in this event. - I supervised and improved the quality of the materials created in order to match the market demand. - I participated in the global team in which I proposed new strategies to accelerate the process of getting new reference customers. - I Maximized the quantity and quality of reference customers in Mexico, a country that had shortcomings in this area. - I led the interview process for the new person that would assume the management of the Customer Advocacy Program globally.

- Impart each one of the topics proposed by the material provided. - Stimulate the students to speak all the time in English. - Guide each one of the students in topics related to the language.

- Impart each one of the topics proposed by the material provided. - Stimulate the students to speak all the time in English. - Guide each one of the students in topics related to the language.

Provide support in English to technicians in follow-up meetings with managers from different areas and countries. Support to the consultants in issues concerning bilingualism through training sessions.- I supported the development of important meetings in which, through English and Portuguese, the progress and scope of the projects in execution were communicated. - I trained more than 20 consultants in everything related to bilingualism, achieving a better performance of the teams of each project.

Responsible for coordinating the processes related to translation and communication of corporate documents, as well as the management of internal communications within the company. On the other hand, responsible for training consultants in English and Portuguese. - I translated commercial proposals, SAP manuals and internal communications of the company, opening the company to new markets. -I trained more than 30 consultants in English, increasing their performance in the execution of the projects. - I led internal communication campaigns in the company, supporting the strengthening of the corporate culture.

Lead the CMJ meetings in which were discussed issues concerning to education, entrepreneurship, sports, culture and other topics of general interest to the youth of the town. Represent the CMJ before the media and in turn before the Municipal Administration and Council. Integrate the youth community in order to make it part of the various proposed projects. Lead forums in which youth citizen participation was sought. Coordination and support to projects related to sport, education, culture, entrepreneurship and youth participation.