Luis Alonzo Email & Phone Number

Miami, Fl, Us

Miami, Fl, Us

Miami, Florida, United States

• Built strong rapport with repeat customers, resulting in a 25% increase in returning guest visits.• Motivated 15 other restaurant servers and kitchen/bar staff to engage in teamwork skills to achieve 89% staff satisfaction.• Assisted in organizing and executing private dining events for up to 50 guests, ensuring flawless service and attention to guest needs• Resolved complaints or problems positively to increase guest satisfaction by 85%.

United States

• Review and process at least 20 guests' orders to ensure the preparation of the guests' food meets the standard.• Led large groups of 10-20 guests efficiently through attentive service and precise order-taking.• Decrease guest complaints by 15% to maintain a fine dining atmosphere and increase the monthly revenue by 20%.• Coordinate lineups of 15 workers to improve the restaurant's service by 10% compared to previous years.• Manage and process liquor and food requisitions of 2 bars to maintain an inventory control of 80%.

United States

• Analyzed questions and made recommendations for complementary products for 60 guests daily.• Motivated 15 other restaurant servers and kitchen/bar staff to engage in teamwork skills to achieve 80% staff satisfaction.• Resolved complaints or problems positively to increase guest satisfaction by 30%.• Issued bills and secured payments to 30-60 customers to guarantee company revenue.

• Analyzed customer behavior to create a positive atmosphere between the event's customers and an average of 30 workers.• Led a team of 80 workers with side work activities including, but not limited to cleaning, stocking, folding silverware, etc.• Prepared banquet tables to meet function specifications of events composed of 500-1000 guests.• Managed to use all equipment associated with the position, including chafing dishes, plate warmers, coffee urns, and hot boxes for events of 100-1000 guests.• Developed knowledge of table service procedures and table etiquette of fine dining style to serve events of 100 customers.• Led a team of 30 workers through the whole event to decrease the point of error.• Prepared private events for 30 guests based on the instructions of the Banquet Manager/Captain.• Prepared 10-100 tables with required items according to property standards.

Master Of Science - Ms, Human Resources Management And Services

Relevant Courses: • Employment Law • Talent & Development Management • Asset Management • Analytics Management • Building Maintenance •.

Bachelor Of Arts - Bs, Hospitality Administration/Management, 3.43