I’m a hospitality professional with a strong background in both guest service and human resource management, currently expanding my expertise in compensation strategies. Having worked in diverse roles within the hospitality industry, from supervisory positions to frontline service, I’ve honed my ability to create positive experiences for both guests and team members. My experience includes leading teams to success, resolving complex challenges with a calm, solution-oriented approach, and driving measurable improvements in staff satisfaction and operational efficiency.I recently earned my Master of Science in Human Resource Management from Florida International University, building on my passion for fostering employee engagement and development. With a solid foundation in HR policies, labor law, and performance management, I’m excited to transition into roles where I can leverage my skills to enhance employee satisfaction and contribute to a dynamic, people-centered organization.Let’s connect!
Titan America
View- Website:
- titanamerica.com
- Employees:
- 1110
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Human Resources CoordinatorTitan AmericaMiami, Fl, Us -
Chief Financial OfficerUva NoirMiami, Fl, Us -
Food And Beverage SpecialistLoews Hotels & Co Dec 2023 - PresentMiami, Florida, United States• Built strong rapport with repeat customers, resulting in a 25% increase in returning guest visits.• Motivated 15 other restaurant servers and kitchen/bar staff to engage in teamwork skills to achieve 89% staff satisfaction.• Assisted in organizing and executing private dining events for up to 50 guests, ensuring flawless service and attention to guest needs• Resolved complaints or problems positively to increase guest satisfaction by 85%. -
SupervisorBiltmore Hotel Feb 2019 - Aug 2024United States• Review and process at least 20 guests' orders to ensure the preparation of the guests' food meets the standard.• Led large groups of 10-20 guests efficiently through attentive service and precise order-taking.• Decrease guest complaints by 15% to maintain a fine dining atmosphere and increase the monthly revenue by 20%.• Coordinate lineups of 15 workers to improve the restaurant's service by 10% compared to previous years.• Manage and process liquor and food requisitions of 2 bars to maintain an inventory control of 80%. -
Food SpecialistTalavera Cocina Mexicana Jun 2022 - Nov 2022United States• Analyzed questions and made recommendations for complementary products for 60 guests daily.• Motivated 15 other restaurant servers and kitchen/bar staff to engage in teamwork skills to achieve 80% staff satisfaction.• Resolved complaints or problems positively to increase guest satisfaction by 30%.• Issued bills and secured payments to 30-60 customers to guarantee company revenue. -
BartenderBanquet Service Experts Feb 2019 - Jul 2022• Analyzed customer behavior to create a positive atmosphere between the event's customers and an average of 30 workers.• Led a team of 80 workers with side work activities including, but not limited to cleaning, stocking, folding silverware, etc.• Prepared banquet tables to meet function specifications of events composed of 500-1000 guests.• Managed to use all equipment associated with the position, including chafing dishes, plate warmers, coffee urns, and hot boxes for events of 100-1000 guests.• Developed knowledge of table service procedures and table etiquette of fine dining style to serve events of 100 customers.• Led a team of 30 workers through the whole event to decrease the point of error.• Prepared private events for 30 guests based on the instructions of the Banquet Manager/Captain.• Prepared 10-100 tables with required items according to property standards.
Luis Alonzo Education Details
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Human Resources Management And Services
Frequently Asked Questions about Luis Alonzo
What company does Luis Alonzo work for?
Luis Alonzo works for Titan America
What is Luis Alonzo's role at the current company?
Luis Alonzo's current role is Human Resources Coordinator.
What schools did Luis Alonzo attend?
Luis Alonzo attended Florida International University, University Of Puerto Rico-Carolina.
Who are Luis Alonzo's colleagues?
Luis Alonzo's colleagues are Gregory Garcia, Kris Menon, Pe, Mcdowell Jeff, Dustin Elrod, Joe Cardoso, Alberto Hernandez, Jean Wendt.
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Luis Alonzo
Biomedical Engineer With Experience In Design, R&D, And PrototypingGreater Seattle Area -
6comcast.net, comcast.net, cox.net, premierrents.com, markleymotors.com, markleymotors.com
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Luis Alonzo
Business Partnering, Driving Talent Coe And Charter To Attract And Retain Talent, Including Special Programs To Manage Performance, Rewards And Recognition, Leading Employer Branding And Organizational ImpactRockville, Md
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