• Cirrus 2.0 is the first private cloud operating in a "As a Service" model. Build it with high tech and a strong financial schema, Cirrus PC is the first low-cost option for server request in Walmart Mexico.• The first Private Cloud for Walmart LATAM region (Cirrus) Cirrus is the first-class cloud, who deliver services through an automated workflow decreasing the SLA from 10 days to hours! Cirrus is powered by VMware with the capabilities to show reports of usage, operate and fix and with an incredible logging vault for troubleshooting.

• Responsible for the Server team audits, escalations and special projects. Working to automate the workflows to deliver a self-service platform. Creating a 5-year plan for the hardware life cycle working together with strategic vendors.• Engage about 70 associates in multiple sessions to migrate the physical legacy Payment Card Industry infrastructure. The new architecture was based on a HP converged allows me to create on demand VMs schemas reducing the cost of deploying an app on the PCI environment and decreased the server time to market.• Create the IT architecture for the GIF project in Mexico to enable the first 100 stores running the Pickup Center • Responsible of the Exchange Server 2003 migration to the O365 cloud service in Mexico market, there were +7000 mailboxes moved to the cloud service with an expectation of 200% growth in the next months. I synchronized the integration of different dev teams to recreate the legacy interfaces that relies on SMTP protocols.• In charge of the evaluation of different MDM solution in the market to implement the best platform (Airwatch) to meet the corporate needs and the US Security approvals. Designed the subscription policies, evaluated mobile equipment that meets security standards. Enable the push of apps to devices and create the first internal AppStore• One month sent to SantaAnna, Costa Rica to enforce the Bitlocker implementation on the new Windows 7 devices. Working with 50 different technicians from the CAM region• Enabled the first Enterprise Voice Architecture for Office Communicator Server Infrastructure, the EV service added a new layer for voice codecs (SIP Trunks) and achieving the connection to the PSTN.• Remediated the BlackBerry Enterprise Server Platform with a complete redefinition of the service plus the unification of BES architecture. Closing around 200 vulnerabilities on servers and SQL databases creating application-level balancing. Successfully migrate +2500 devices to static agents.

• Negotiate expired SLA tickets, out of service calls and escalation reports to IBM.Host weekly meetings with Field Services Team for report monitoring, delivery requirements and receiving concerns. Development of individual work plan to improve care company service. Create the concept of IMAC (InstallMoveAddChange)• Assigned to the Security and Compliance Audits a special team assigned to get analysts and perform audit tasks, usage statistics and compliance with IBM Asset Compliance Tool. Advice meetings to enforce policies.Audit Access to Corporate computers in different company’s platforms such as SAP, Oracle, Active Directory, Exchange Server 2003, delivering direct report to IBM Managers for evaluations.• Worked as Remote Support Escalation Engineer to resolve hot tickets outside the Remedy knowledge base, customer service updates through Service Center; Care Level 1 incidents on premium accounts such as Grupo ALFA, DESC, GIS, Scotiabank, Casa Díaz, providing 70% solution of incoming calls with IBM Tivoli tools.Introducing Norton Ghost technology for OS resulting in the creation and delivery of "OSD Service". Training for technology implementation.

• For the Incident Management process, I’ve worked with HP Management Service tool to get alerts on servers, incidents assigned to the Wintel area and service requests from different customers such as AstraZeneca, Nacional Monte de Piedad, Sabritas, Afore21.Monitoring VMWare infrastructure, weekly statistics report, growth forecast and first level aid on VM issues. Also, the creation and Implementation of templates for virtual machines (Server-Client)• I oversaw the download, review and installation of Microsoft hotfixes for multiple customer servers. The service included generate the RFC request to minimize the impact to the customer.