Luis Alvarez Email & Phone Number

I have participated in the design, development and release of new functionality to a web application used worldwide based on Perl and Linux for Mitel Networks Corp.Additional, the level 3 of customer service is attended looking for temporary workarounds and defining the Jira bugs/stories to prevent more future issues to customers.

Aguascalientes Area, Mexico

I have participated in the design, development and release of new functionality to a web application used in Brazil based on Java EE and the Struts framework for Wal-Mart Stores Inc.• Participating in the creation of technical documents as TDD (Technical Design Document) as well as Program specification.• Participating in the development of the new functionality.• Working on System testing, System Integration Testing and User Acceptance Testing phases as developer resposible of issues detected in all the new functionality.• Execution of Load testing tasks before production releases.• Provide user and technical support during warranty period.

Aguascalientes Area, Mexico

I have participated in the development of reports module to an online webstore in Brazil based on C# .Net for Wal-Mart Stores Inc.• Participating in the creation of technical documents as Program specification.• Participate in the development of some applications for internal use in the Wal-Mart Softtek account.• Implementation and management of Kanban methodology.• Preparation and updating of project plan for managers visibility.

Aguascalientes, Ags.

Support and process of request management applying Software Development Cycle over a system based on ITIL methodology for General Electric Company.• Constant contact with customer and users thru email, webex and ticket systems ITIL based.• Support and process of request management.• Service Catalog management and review for GE Global Information Systems forms.• Change management, administrate and review of approved deployments of the team changes into testing and production environments.• Knowledge management, contribute for process documentation in regard to request management ticket resolution.• Contribute on maintain KPIs in green. (Key Performance Indicators).• Incident management, detection of process laybacks and prevention of future incidents.

Aguascalientes Area, Mexico

• Responsible of IT environment in the company. • Development and maintenance of web site using Php. • Development of visual basic .Net windows form application. • Working over Red hat and Suse Linux servers. • Development of solutions on VBA