Led a global operations team focused on WAN circuit procurement, provisioning & billing as well as overall budget management of telecommunications operational expenses. Manage vendors ensuring that they deliver quality services at the best price. Collaborated with Product Management on the creation of a cloud WAN services. The service provides resilient connectivity to all the public cloud providers (AWS, Azure, Oracle, IBM, etc.) from the customer IT infrastructure managed by Sungard. • Saved over $1.1M with the creation and execution of a process to identify and cancel unused WAN circuits. • Increased data integrity by 40% thereby increasing the reliability of organizational records. • Exceeded on-time performance goals by 10%.

Led operations team responsible for the architecture of dedicated, IT infrastructure to meet customer requirements. Consulting with the customer on recommended changes to the IT infrastructure for improve performance and security. Performed configuration and installation of Cisco routers, switches, F5 load balancers, and Check Point firewalls or Cisco firewalls. Utilizing best practices and lessons learned to established procedures and continually improving processes. Built team of high performing engineers, utilizing and building upon their skills, placing them the best positions to succeed. Collaborated with Product Development on Private cloud offering consisting of Vmware and Oracle Virtual Machines. Additionally, help develop our public cloud offering with AWS. Allow us to provide the IT support for customers.• Increase customer satisfaction rating by 10%• Improved change turn around by 200% - 500%• Exceed change compliance goals by 9%

Building, maintaining, and tier 2, troubleshooting incidents with 100's of customer dedicated Cisco, Check Point, and Juniper firewalls. Developed a team of high performing engineers, utilizing and building upon their skills, placing them the best positions to succeed. Provided training and coaching to junior engineers. Collaborated and fostered strong relationships with teams to ensure product confidentiality, integrity, and availability. Continually introduced process improvements, infrastructure efficiencies and actively participated in the creation and enforcement of best practices. Managed projects to ensure they meet objectives and are delivered on time and under budget. Oversaw the activities in providing support of our offerings in accordance with SLA’s. Supervised the compliance of our standards to include software, hardware, and configurations. Participated in disaster recovery testing.• Built and provided continued support functions, 24 X 7• 99% on-time performance• 100% compliance rating

Identify established standards and procedures for networking devices. Work with various department to create missing documentation. Audit networking devices to ensure they are compliant. Coordinated efforts to bring the networking devices back into compliance.

Design network to meet customer's requirements, suggesting changes to improve performance and security. Configure Cisco routers and switches, F5 load balancers, and Cisco firewalls or Check Point firewalls per requirements and within defined standards. Work with systems engineers and customers to ensure environment is working as designed.

Managed and maintained network consisting of Cisco routers, switches, load balancers, and firewalls, as well as Check Point firewalls. Build environments to meet corporate needs.- Identified and disconnected unused data circuits, saving over $1M- Built a completely new data center, over 100,000 sq ft, using the latest Cisco switch, routers, and load balancers. Also built and configured Cisco and Check Point and firewalls.

Built Dell servers and storage arrays. Managed Windows Server, Microsoft Exchange, and Data backups. Supported Cisco router and switches. Managed networking for AS/400. Built platforms to monitor desktops, servers, and network.

Built and managed NT servers, domain, backups, Exchange. Supported the LAN and desktop users, consisting of developers.

Managed and maintained Windows NT and Lotus Notes servers. Supported and configured Windows desktops.