Luis Aparicio Email & Phone Number

Orlando, Florida, United States

Mange Mobile Phones, Computers, IOS & Android device tablets.Device configuration for Android Enterprise.Device management with Mobile Iron Enterprise, such as hardware enrollment for end users for device registration, email profile, mobile application & configured group policies. IOT management for AT&T FirstNet.Work in a ticketing system Cherwell for technical support issues.Manage over 3000 Mobile & IOT device for Orange County divisions from Fire Rescue, Orange County Corrections, Public Works, Utilities and Family Services.

Orlando, Florida Area

•Monitor all incoming wire transfer from company payroll or tax level services.•Resolves all ACH wire data errors befor going to the federal reserve.•Inbound or Outbound calls to clients to insure ACH wire is submitted for transmission. And all accounts arefunded.

•Support clients in areas of Payroll, Benefits, End of Year Support, Tax, Banking Serivce, Product Sales.•CRMs tools such as Clarify,eAccess,Citrix.•Use remote access tools to assist clients Bomgar/FTP services.•Archiving or Unarchive employee data.•Technical support in WorkForceNow.•Assist with company or employee security profile change with a work force 1-1,200 employees

Lake Mary, Florida

•Answering customer questions over the phone about Apple products, services and accessories including software and hardware.•Supporting products from IPhone, Apple Watch, iPod, iPad, Mac•Providing account security to all customers.•Educate customers on software and services. •Trouble shooting IOS, iCloud account issues.•Handle multiple calls, task, programs while assisting customer.

•Responsible for meeting store quotas and being a leader in superior sales execution.•Completing daily and monthly inventories.•Providing quality customer service interactions on a daily basis.•Daily consumer technical support for mobile phones and computers set up.•Trouble shooting mobile phone and computer software and hardware issues, software installations, installing security software.•Organized and maintained completed contracts.