Luis Arango Email & Phone Number

Long Island City, New York, US

London, England, GB

• Works closely with key stakeholders to understand the full project scope and objectives.
• Strong focus on assisting clients in the financial sector with office moves, migrating IT systems, new software and hardware deployments requiring a strong technical knowledge.
• Develops comprehensive project plans to be shared with clients as well as other staff members.
• Tracks performance from project initiation to completion.
• Making effective decisions when presented with multiple decisions for how to progress a project.
• Provides regular status updates to board members to ensure the project is aligned with their goals and expectations.

London, England, GB

• rovided first line support through call logging as well as on-site support for a wide array of incidents and requests.
• Ensures desktops, laptops, mobile devices and VM’s connect seamlessly in a dynamic environment.
• Installed and maintained critical hardware including switches, VPN routers, firewalls and wireless access points.
• Demonstrated white-glove service with client executives to de-escalate and resolve issues in a timely manner

Bangalore, Karnataka, IN

• Provide end user support to a daily average of 40+ clients.
• Successfully handle high priority issues that require immediate resolution.
• Member of special projects team aimed at reducing ticket volumes.
• Work with troubleshooting software on both desktops and mobile devices.
• Gain proficiency in firm-specific products and services in order to resolve client issues.

New York, NY, US

• Maintained grant databases, helped with grant proposals and worked to identify new grant and sponsorship opportunities.
• Created marketing materials for potential donors/sponsors.
• Assisted with research on various topics including urban studies, art, architecture, design and ecology.
• Helped assemble dossier materials for meetings.
• Contributed to the research and writing of original content for different social media outlets.

New York, NY, US

• Handled networking, computer and peripheral setup.
• Managed hardware and sound for Stern building and special events.
• Trained new workers on school systems and office protocol.

Bronx, New York, US

• Supervised a team of high school students in the woodlands of Wave Hill to help restore the environment.
• Teaching assistant for a Forest Restoration and GIS course taken at Lehman College.
• Collected data employing methods designed and used by NYC Parks Natural Resources Group.

• Created a plankton ID guide from live samples collected from the Hudson River.
• Lab assistant for the duration of an eDNA study.

Bachelor Of Arts (B.A.), Environmental Science Major, Computer Science And Mathematics Minor

Education record