• Managed 243 clients per week; exceeded targets by 15%• Processed 110+ client plan changes per week, saving them over 24% in insurance costs and premiums• Delivered 125+ customized paid service experiences with a 97% customer satisfaction rate• Pitched and executed 10 creative content ideas for company website; Instagram , TikTok and Facebook.• Assisted with video editing for 40+ social media posts

• Implemented a new costumer experience engagement model, improving costumer satisfaction by 12%• Oversaw 5 marketing campaigns that boosted annual sales of solar product by 8%• Created +20 training materials for new sales reps• Promoted services during phone calls; increasing subscriptions by 17% and revenue by 4%• Networked with potential clients on LinkedIn and twitter; resulting in 18 new accounts that year• Promoted service on social media, generating 13% more account openings per month

• Developed and maintained strong costumer relationships while delivering exemplary costumer service.• Proven ability to connect with customers and build trust in order to develop and nurture long termrelationships• Experience in analyzing customer data to identify potential sales opportunities• Surpass quarterly sales goals targets by 15 percent with increased attention to customer educationand devotion to friendly costumer services• Seek new clients by using an established network of contacts with attendance at industry trade shows;conference, workshops and other networking events.

• Awarded “Sales representative of the year” in recognition of outstanding customer service and salesperformance• Adaptable in providing solutions to customer inquiries, while upholding company policies andprocedures.• Demonstrated success in exceeding sales goals by identifying customer needs and proposingappropriate solutions.• Increased customer retention rate by 18 percent within the first year of employment by focusing onweekly client contact and feedback.• Provided timely and comprehensive solutions and answered client questions about product issues.