Luis Arceo Email & Phone Number

Monitors Bank of America social space (Twitter, Blogs, Facebook) to identify and capture feedback of our customers, both positive and negative. Once it is determined that it is a value comment, it is then routed it to the appropriate Line of BusinessProactively seek problem resolution for those that have provided feedback via social media by responding to them directly via online or over the phoneProvides relevant information and/or alternate options that address customer’s concerns.Provides coaching feedback to different line of business toward further improvement

Woodland Hills, Ca

Provided Executives with the latest update on different issues occurred with customers ‘accounts.Maintained relationships between customers and their direct contact with Bank’s Executives.Handled complex complaint directed to Executives such as CEO, CFO, Co-CEO and Bank Regulatory entities e.g. Office of Comptroller of the Currency and Consumer Financial Protection Bureau.Consulted and Coordinated with different Line of business in order to provide resolution according to customer’s need.

West Hills, Ca

Monrovia, Ca

Arcadia, Ca