Luis Avalos Email & Phone Number

Deep experience on IT area, implementing technology projects and solutions, developing product requirements and analyzing support strategies and process to facilitate operations and efficiency. Deep understanding the business needs, Project Management and Portfolio Management Office (PMO) process.IT annual budget manager for project, resources and supplies, including all the infrastructure around Mexico and LATAM. Effective communication at any level, continues communication with stakeholders, peers and assigned teams.Managing teams to provide operational & technical support for the business 24x7, creating/developing a service desk department (SLA & OKR), including IT politics and rules, documenting all applications in the service portfolio, managing IT vendor master and, covering annual audits like ISO27000, SOX and KPMG. Leader responsible of Service Desk department (ITIL) and IT financial process (SAP) and for all LATAM infrastructure (Servers, networking, PBX, PCs, Telecom, high critical servers’ room, etc.), etcRoles:- End Users support Manager- IT Project Manager- Portfolio Manager LATAM- IT budget administration- Sr. Infrastructure Specialist and IT consultant.

Listed skills include Cross Functional Team Leadership, Negotiation, Continuous Improvement, Customer Service, and 14 others.