Luis Ayala Email & Phone Number

Bedford, Texas

Manage all store operations to ensure that sales transactions, customer payments and collection activities are properly performed in accordance with the Company’s operations procedures and all applicable lawsIncrease store profitability through customer relationship development, community involvement, marketing, soliciting new business sources, employee training and managing all store operating expensesCoach, lead and develop all team members to maximize their performance potentialDirect, prioritize, delegate and supervise the work of all store employeesDetermine and/or approve loan values based off of a comprehensive vehicle appraisalCollaborate on recruitment efforts for position openingsInterview and hire qualified candidates, as well as train current staff on company policies and operational proceduresPrepare and analyze company reports and communicate information necessary to various levels of management

As a T-Mobile Retail Store Manager, I motivated our Retail Sales Representatives to excel by providing guidance and inspirational leadership that will drive their need to succeed. Responsible for the overall store operations including inventory control and accountability for sales as well as the development of a high performing, motivated team.

Bedford, Texas

As a member of the store management/leadership team, I was responsible for contributing to the overall success of the branch through quality leadership, customer service, risk management, and sales. Assists the store manager in establishing sales and service goals. Creates trains and coaches a successful sales, service, and referral team. I was responsible for directingstaff to maximize resources and achieve service and sales goals. This includes training and problem resolution. Responsible for ensuring compliance with audit and operationalregulations and guidelines. Actively sells and services new and existing customers asneeded. Assumes the duties of the Store Manager in his/her absence. This positionrequires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all relatedregulations. Ongoing employment is contingent upon meeting all such requirements,including acceptable background investigation results.

To satisfy all our customers' financial needs, help them succeed financially, be known asone of America's great companies and the number-one financial services provider in each ofour markets.

To provide our guests with a shopping and purchase experience that differentiates ourthe dealership from our competition. As a Sales Consultant I obtained information toeffectively assist the customers in a proper vehicleselection and make it their best sales experience ever.

Responsible for the loading and unloading of luggage’s as well as transporting it to theaircraft. Fleet Service Clerk would use power equipment such as forklift, motor scootersand field tractors. We read and fill out documents and forms necessarily to theoperational of the airline requirements.

I was responsible of twenty different stores in a high volume sector of the Island.Making sure that all stores were running efficiently and effectively as well as includingpromotions an a monthly basis. I was also responsible for special reset projects byapplying the proper implementation of plan-o-grams, new items placement, void correctionsor special merchandising activity for specific category and location. Receive and reportwork through a web based application following company policy and utilize safetytechniques in execution of reset teamwork. As a Sales Representative I had a quota ofsales that I needed to meet or exceed every month.

Domestic and international trading of merchting sales in the market and jewelry).Managing three employees while conducing sales in the market.

General Studies

Ten years of Professional Basketball In Puerto Rico. (Baloncesto Superior de Puerto Rico)

Bachelor Degree, Physical Education; Special Education-Accounting

General Studies, Accounting

Completed Prerequisite